Address
Form of work
Salary£24,000- £27,000 per annum DOE
Monday to Friday, 8am-5pm
Full time
Permanent
On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Sales Administrator to join their welcoming, supportive and growing team! Reporting to the Sales Manager, the successful candidate will be responsible for administrative duties, supporting the Account Managers in maintaining client relationships and gaining new customers, always ensuring to provide the best possible level of customer service. Due to the rural location of the role, a drivers licence and access to your own transport is essential.
Main duties and responsibilities:
- Dealing with incoming calls
- Manage the general inbox
- Handle live chat enquiries
- Identifying and handing opportunities to the Trade Account Managers
- Maintain a high level of customer service
- Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs
- Handle technical queries when required
- Deal with any issues such as returns or delivery problems
- Excellent communication skills, both written and verbal
- Confident and polite telephone manner
- Excellent organisation skills
- Confident use of a PC and Microsoft packages such as Outlook and Excel
- Team worker
- Self-Motivated
- Friendly, energetic personality
- Previous experience in the use of CRM systems would be desirable, however all training on systems and products will be given
If you are interested in this position, please apply with a current CV to (url removed) or contact the office on (phone number removed) for more information
