Company

Centerprise International HqSee more

addressAddressBasingstoke, Hampshire
type Form of workFull Time
CategoryCustomer Service

Job description

Job Description

Position:

Sales Administrator- Central Sales Support Team

Salary/Package:

Basic Salary + Non-Sales Incentive

Benefits:

25 days holiday entitlement rising to 28 days after 5 plus years’ service
Holiday Purchase Scheme
2 days for personal wellbeing
Company supported CSR Volunteer Day
Pension – including option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
Electrical Vehicle Salary Sacrifice Scheme
Death in Service – x4 basic salary
Private Medical Insurance available, partially subsidised by Ci
SAGE- Employee Benefits Membership
Corporate gym membership available, partially subsidised by Ci
Salary Sacrifice charity donation scheme
Ci Christmas Savings Club
Ci Lottery
Out of town offices with free parking
Hybrid working arrangement – Mon & Fri optional WFH days

Business Unit:

Central Support Team

Reporting to:

Central Support Manager

Location/site:

Basingstoke- Hybrid working (3 days in the Basingstoke office)

Vetting requirements:

No

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.
Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products
Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.
All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.

Role Description

Main duties of the role:

Processing a high volume of orders to a 98% minimum accuracy

Verify Customer PO’s & sales orders for correctness escalating and/or correcting errors with stakeholders ensuring relevant margins are met

Liaison with all relevant stakeholders to ensure customer SLA’s are met/exceeded

Checking of company inventory to determine availability of requested products/services

Raising purchase requisitions and/or advising stakeholders to purchase stock

Completing a second check on colleagues work with a high degree of attention to detail

Ensure records are kept/filed in accordance with company procedures

Raising internal RMA/Credits on customer accounts and associated procedures when requested

Timely response to emails from a department in-box

Create & maintain department Work Instructions to ISO standards

Competencies

Collaborate & InfluenceMakes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & CourageWill take a stand and share a point of view, understanding he/she may not always be right.
Communication SkillsDemonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Drive for ResultsWorks efficiently and diligently putting in whatever time is needed to do an excellent job, persevering in results delivery, even when faced with setbacks.
Managing ChangeCan cope and adapt to changing situations whilst maintaining high performance levels.
Problem SolvingSolves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.

Experience and Skills

Essential

  • Demonstrable experience of working within a Sales Support function in a medium to large enterprise
  • Good working knowledge of an ERP system
  • Good understanding of sales operations and governance
  • High level of organization skills
  • Excellent command of the English language both written and oral

Desirable

  • Knowledge of the UK public sector procurement process
  • Experience of the ICT sector
  • Experience of working ICT Vendors
  • Good knowledge of ISO accreditations such as ISO 90001, 14001 and ISO 27001

Company Profile

Essential

  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

Essential

  • Minimum A-C in GCSE English and Math

THE CENTERPRISE GROUP
IS AN EQUAL OPPORTUNITIES EMPLOYER

Refer code: 2852174. Centerprise International Hq - The previous day - 2024-02-22 08:37

Centerprise International Hq

Basingstoke, Hampshire
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