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Form of work
SalarySummary
This is an inside Sales Administrator position for a global engineering and manufacturing company. The right person will play a pivotal role in driving sales and maintaining strong customer relationships. With a focus on delivering exceptional customer service, the successful candidate will demonstrate excellent communication skills, professionalism, and a proactive approach to meeting customer needs.
Responsibilities
Processes inbound sales calls and purchase orders received via email, phone or fax.
Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgement.
Enters and approves sales orders from customer purchase orders.
Recommends type of packaging or labelling needed on orders.
Reviews documents to ensure completeness and accuracy prior to data entry.
Participates in quality Management System issues relating to the sales function.
Partners with customers to address their project needs and assist in finding solutions.
Complex projects order entry
Sales Analysis
Interact with the technical team for review of drawing / specification
Submit technical and commercial proposals
Invoicing and follow-up for payment collection
Communicate with suppliers for bought out spare parts
Limited financial responsibility: Approve purchase invoices, balance stock list and enter overhead invoices.
Understands and supports sales policies and procedures to provide effective customer service.
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Performs other duties as assigned by supervisor.
Knowledge, Skills and Abilities
Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities, exhibit objectivity and openness to others' views. Contributes toward building a positive team spirit.
Proficiency in use of Microsoft Office; specifically, Outlook, Excel, Word, and Access
Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.
Demonstrate confidence, a positive attitude, be a self-starter and possess good organisational skills. Individual should be committed to expanding product knowledge and utilise all available resources, striving for continuous improvement.
Days/Hours: 39 hours a week - in office 4 days a week and 1 day at home.
