Sales Administrator

Description:

We are currently seeking an experienced Sales Administrator to join a well-established, growing, family-run business based in Boldon Colliery. Your role will be to provide a high-quality Customer Service experience for customers from order through to delivery and ensure our client continues to be the supplier of choice.

You will be the first point of contact for a varied customer base via telephone, email, and website orders. In this role you will need a high level of patience and empathy when dealing with customer enquiries to ensure that customers have all the relevant information in relation to products they are interested in.

Salary: £30,000 - £32,000 (DOE)

Benefits: 23 days holiday + statutory, NEST Pension, Free office snacks

Hours of work: Monday to Friday 8.00am - 4.30pm (Office based)

Role responsibilities:

• Answer all incoming calls as first point of call in a professional and timely manner, transfer to relevant personnel
• Take detailed and accurate messages of any inbound calls or queries
• Process orders over the phone for customers - including taking payments
• Provide requested information to customers. (product info, warranty, suitability for their condition etc)
• Generate and provide quotes, with relevant follow up
• Book in white glove services and update the customer throughout the process.
• Organise customer returns
• Liaise with internal teams to resolve any issues with products (e.g. faulty products or products not installed correctly).
• Set up all enquiries coming through from website on NetSuite
• Work with department managers to develop and streamline customer service processes and procedures
• Manage product database and liaise with Servicing department accordingly

Requirements:

• Proven work experience within sales administration and customer service
• Excellent telephone manner, with the ability to deal with varied customer enquiries
• High level of patience and empathy
• Hands on experience with CRM/sale order processing software and MS Office (MS Excel/Netsuite in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines

Benefits:

Training & Future Options: At their company, they are committed to providing ongoing training and development opportunities to help you excel in your role. Future progression within the company may be available based on organisational needs.