Sales Administrator

Sales Administrator

Wakefield Showroom

Competitive rates

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers. To support our ongoing business growth, we have several self-employed or employed opportunities available for experienced Window & Conservatory Surveyors.

At West Yorkshire Windows it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Sales Administrators who are quality focused, experienced, and passionate about providing excellent customer service. Working under the direction of the Head of Sales and supported by the Sales Manager at our Wakefield Showroom, you will represent the company by being the first point of contact to customers, both on the telephone and face to face in our showroom and offering the highest level of customer service. You will also provide a range of administration and facility support across the business where required.

This is a great opportunity to work for a high profile, top-quality, forward-thinking business, offering on time payments and immediate starts.

We understand the importance of our people and so always ensure that our reward packages are the very best in the industry.

Role Responsibilities:

• You will represent the business with a positive attitude and appearance.
• Be first contact for the customer welcoming them to the showroom in person and on the telephone.
• Ensure the showroom to ensure it is always tidy and presentable.
• Monitor visitors access and maintain a security awareness.
• To answer phone calls in a timely and polite manner, screening calls, referring enquiries, and taking and relaying messages where necessary.
• Provide customer support answering questions and providing information about products and services.
• To provide basic cashiering duties taking payments both in person and by telephone.
• Issuing various correspondence and documents for customers.
• To be Responsible for maintaining security procedures, securing the premises at the end of the day.
• To be conscientious in adding and maintaining information on the company s database.
• Be responsible for maintaining and organising promotional information on display in the showroom.
• Be reactive to receiving customer enquiries from email, inputting to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales Appointment.
• To send out text reminders of appointments daily to customers and inputting data of sales enquiries from the previous evening.
• To promptly email sales quotations out to customers, answering any questions they may have.
• To call customers on hold awaiting installation dates or where deposits are due.
• Ensuring all information required for contracts is provided by the Sales Representatives then inputting and doc-uploading details onto our CRM system.
• To be vigilant when logging all contract variations and ensuring the finances are correct on the database.
• Providing a clerical support to the sales team and co-ordinating activities

You will have:

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• Strong team working skills with the ability to provide support to team members.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
• A strong understanding of Customer Services, performance levels and client relations.

If you have the drive to Make it Happen with a positive can do attitude and a focus on quality work this could be the opportunity for you. Please submit your CV to apply for the Sales Administrator role.

INDLS