Sales and Customer Service Apprenticeship Trainer

Zenith People are looking to recruit an experienced Sales and Customer Service Apprenticeship Trainer to provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

Role responsibilities and requirements:

· To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.

· Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.

· Complete and use initial assessment results to ensure learning needs are met.

· Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.

· Monitor learner progress to ensure learning continues and learners achieve in a timely manner.

· To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.

· Provide thorough feedback to employers and learners during reviews on progress.

· Seek feedback from learners on learning support materials to review and improve the service and learning experience.

· Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.

· Act on feedback from teaching observations, employers, peers, or other review processes.

· Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.

· To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.

· Provide impartial advice and guidance to all learners to support progression.

· Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.

· Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.

· Use a variety of delivery methods that will stimulate learning appropriate to learner needs.

· Deliver additional sessions and one to one support where required to ensure all learners can succeed.

· Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.

· Complete weekly update meetings and monthly caseload reports.

· Deliver against internal standards, systems and procedures and involvement in internal audit programme.

· Contribute to external audits from awarding organisations and funders.

· Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.

· Provide a high level of Customer Service to all learners and parties contacting the business.

· Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.

· Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA

· Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.

· Experience of unsupervised working and using own initiative.

· Experience of online learning and assessment platforms.

· The ability to work in a target orientated environment and achieve required measures of success and quality.

· Understand different learning styles and how to differentiate through various teaching methods.

· Be able to motivate self and learners.

· Be willing to work flexible hours and locations as required, be committed and enthusiastic.

· Excellent organisational, IT and administrative skills

· Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

Job Types: Full-time, Permanent

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)