Sales and Events Coordinator

Sales and Events Coordinator
Woodland Grange, Leamington Spa
Full time, permanent, January 2023 start date
Competitive salary, matched pension contributions of between 4 to 8%, free parking and subsidised restaurant. Access to onsite gym

UK Venues For Hire | London, Bristol & Midlands | Make UK Venues ((url removed))

Main purpose of the job:

This is a great opportunity to support the Revenue Manager in achieving revenue targets as part of our successful sales team by converting incoming conference and event enquiries to confirmed bookings, effective event planning, coordination and upselling during the final details stage, customer relationship management encouraging repeat business and growth of key clients. Efficient administration management.

You will be based at Woodland Grange, is our 115 bedroom specialist venue available for hire for companies looking for an external facility to host a wide range of events, from meetings, award dinners and team building events to name a few.
Responsibilities:

• Receive telephone sales enquiries and convert into contracted bookings through generating proposals and following up with clients through effective communication
• Conformance with the specified standard operating procedures for receipt of telephone enquiries
• Tracking enquiry and provisional booking follow-ups daily in accordance with follow up deadlines
• To liaise with clients in respect of co-ordination of event bookings ensuring all requirements are captured in advance of the event running
• Receive clients for site visits
• To assist the Office Manager in achievement of monthly sales revenue targets
• Undertake after sales telephone activity post event as well as regular customer relationship management (CRM) activity
• The effective application of diary management to ensure optimisation of letting capacity and yield achievement
• Prepare pro-forma invoices for the finance team to then issue to clients
• To integrate and maintain positive relations with the broader venues team through effective relay of information concerning events running
• Offer general sales related support and administration to the Sales Office Manager.

Requirements:

• Experience and knowledge of; enquiry conversions, monthly revenue performance against target and customer satisfaction ratings
• Confident and well spoken, excellent telephone manner
• Communicative skills across departments
• Experience of using Kinetics an advantage but not essential as full training will be given
• Experience of working within a Hotel or Venue Events Sales office department of a busy conference and event Hotel
• Enthusiastic with a passion for learning
• Displays good attention to detail
• Excellent people skills.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.

Benefits include:

• Free parking
• Meals on duty
• No bank holidays or weekends
• Flexible hours
• Christmas shut down
• Free gym access
• Training opportunities
• 26 days annual leave
• Health cover
• Pension scheme
• Life assurance
• Enhanced maternity and paternity
• Long service adards
• Volunteering opportunities
• High street discounts/vouchers
• Social events