Sales Assistant

Position Overview

As a Sales Assistant, you will play a vital role in supporting the sales team in achieving revenue targets and providing exceptional customer service within GLRE. This role requires a combination of administrative skills, customer interaction, and product knowledge to effectively assist in sales activities. This is a hybrid position so you must be able to attend our Birmingham site once a week.

Key Responsibilities

Customer Interaction: Interact with customers in person, over the phone, and via email to provide product information, answer queries, and assist with purchase decisions.

Order Processing: Assist in processing sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.

Product Knowledge: Develop a comprehensive understanding of glazing products, including materials, specifications, and applications, to effectively address customer inquiries and provide recommendations.

Quotation Preparation: Assist in preparing quotations for customers based on their requirements, ensuring accuracy and competitiveness.

Administrative Support: Provide administrative support to the sales team, including maintaining customer records, updating databases, and generating reports as needed.

Follow-Up: Follow up with customers to ensure satisfaction with products and services, and to identify any additional needs or opportunities for upselling.

Sales Support: Collaborate with the sales team to identify potential leads, follow up on leads generated through various channels, and support sales initiatives to achieve targets.

To qualify you must have the following:

· Excellent communication skills with a customer-centric approach to address inquiries and provide support

· Basic understanding of glazing products and applications, with a willingness to learn and develop expertise in the field

· Strong attention to detail and ability to multitask to manage administrative tasks efficiently

· Ability to work collaboratively with the sales team to achieve common goals

· Proficient in MS Office suite (Word, Excel, Outlook)

· Ability to quickly assess customer needs and provide appropriate solutions or escalate issues as necessary

· Previous experience in a sales support or customer service role is advantageous but not essential

Benefits

· Basic Salary: £25k - £35k per annum (dependant on experience)

· Comprehensive benefits package including paid holiday and pension

· Opportunities for professional development and advancement within the company

· Dynamic and collaborative work environment with a focus on innovation and excellence

· Cooperate get together at the Newmarket Races

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: On the road