Sales Associate

Unity Recruitment are currently seeking a Full Time Sales Associate - Harrods.
The position will be available to start immediately and is a permanent contract.
Based in a Harrods in Knightsbridge you will be working for a luxury retailer who sell designer brands of items such as Diaries, notepads and bags.
Pay is £12ph an hour + 1% commission on everything sold and the working week will be 5 days out of 7 and this could include weekends.
Must have at least 1 year retail experience.
POSITION OBJECTIVE
To be a part of a team that drives sales productivity, efficiency, and customer service levels of the store.
AREAS OF ACCOUNTABILITY
Customer Service
* Maintain and increase the sales figures of the store/concession.
* Ensure that customers are acknowledged quickly and offer friendly, courteous and efficient service.
* Demonstrate a clear understanding of the company mystery shop guidelines.
* Be aware of competitor ranges and price points.
* Report any missed opportunities to the management team.
* Confidently use and understand the 'Add on Sale' technique.
* Be able to confidently close a sale.
* Maintain a thorough knowledge of all products, and be able to suggest alternatives to customers.
* Ensure that all customer follow up is done promptly and efficiently.
* Ensure that any phone enquiries/sales are handled confidently and efficiently.
* Confident in handling customer enquiries and complaints when required.
* Understand the company after sales services, and policy for repairs.
* Understand the company/host store exchange and refund policy.
If you are interested in this position and would like to find out more then please send your CV to (url removed).