Address
Form of workAbout the role
Team- Intermediated Retention Team
Working Pattern -Monday to Friday 9am- 5pm (shift patterns) 35 hours per week
Hybrid-2 days per week in our Bournemouth office (2 mandatory but 3 - 5 days in the office is possible should you prefer)
Bonus (on target bonus) -up to £18,000 per annum for exceptional performance
Holiday Allowance -25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Renewals Specialist?
You will primarily be supporting with inbound calls and emails - if not on a call you will likely be answering an email - from brokers who represent their client when it comes time to renew their health plans annually (business and personal). You will resell the benefits of being a part of Vitality and will be looking to retain as many customers with Vitality as you can - with us providing the tools to do so, experience is not required as full training is given.
If successful, you are given a panel of brokerages to look after and you will be bonused based on how that portfolio performs and how well you hit the targets and KPI’s met.
This is a sales role because you will be re-selling the Vitality proposition, but you will also need excellent customer service skills to excel in this role
What do you need to thrive?
Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have:
- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service or sales would be beneficial, but not essential
What will you get in return?
- A pension of up to 12%, we will match your contributions up to 6% of your salary
- Freehealthy breakfast and lunch when attending the office
- Life assurance- x4 salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device
PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items
- & Much more..!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
About Us
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
