AddressHome Based/Peterborough - Full time
We have an exciting opportunity to join Cross Keys Homes as a Sales Executive to work closely with the Sales Manager and other team members to sell shared ownership properties!
The role is responsible for the marketing release and sale of new-build Shared Ownership homes including but not limited to the following areas Cambridgeshire, Huntingdonshire, St Neots, South Holland and South Kesteven. You will be responsible for generating leads, conducting property viewings, supporting customers through the sales process and eventually handing over the keys to their new home.
The role is based from home however travel to various locations across Peterborough, Huntingdonshire (Alconbury), St Neots and Cambridgeshire (Cambridge) as and when required, monthly meetings are held at Head Office, along with training.
Hours of work: Monday – Friday 9am – 5pm plus potential weekend work for open days.
Please find the below key responsibilities for the role (but not limited to):
- To be the day-to-day sales customer contact for our new-build home transactions, can assess eligibility and affordability, arrange viewings and guide customers through the sales process ensuring they have an excellent service experience
- Conducting property viewings and providing detailed information about the homes.
- Building and maintain relationships with customers, ensuring a high level of customer satisfaction
- Be able to sell individual schemes in line with the overall targeted sales strategy and pick up Resale and Staircasing work when needed
- Ensure they have comprehensive, up-to-date product/market knowledge for shared ownership in order to provide the highest possible standards of customer service. Including being able to overcome objections and optimising sales performance.
- Process applications and assess affordability according to HCA/LA criteria; issue offers, sales confirmations, instruct solicitors; guide/update customers through the conveyance/mortgage processes, ensuring an excellent customer journey whilst achieving prevailing targets/KPI’s.
- Work closely with internal colleagues both team members and other departments as well as external third parties to ensure that homes are finished to a high standard on handover.
- Monitor and provide accurate up to date reports on all matters regarding sales to the Sales Manager and internal/ external partners, as and when requested
- Ensure all sales information is up to date and recorded accurately on websites, internal systems and other digital platforms.
- Instruct scheme/property valuations within set deadlines and ensure they are updated throughout the sales process.
- Liaise with the Sales Manager to assist with responding to general enquires and complaints in a clear and concise manner.
- Help simplify complex legal matters as appropriate to guide purchasers through the home buying process, resolve customer issues when needed and prevent complaint escalation.
- Produce regular sales reports on developments/schemes/resale homes and staircasing transactions for the Sales Manager.
- Ensure sales data is input correctly on all databases, all files meet auditory requirements and are completed accurately to allow for inputting onto the IMS/database.
- To aid the advertisement and marketing of properties for sale, using different methods of marketing communications, which best suit current market conditions and demographics
- To maintain and update the home-owner procedures, other appropriate guidance, and related standard letters and pro-formas.
Requirements:
- Full valid UK driving license and use of a car for business purposes.
- Proven experience of new-build sales
- Excellent verbal and written communication skills. Ability to work on own initiative, plan, prioritise and assume responsibility for target delivery.
- Be able to display a flexible, creative and responsible approach to team working/priorities.
- GCSE grades at A – C or equivalent to include maths and English
- Displays an empathetic, tactful and professional approach to customers and colleagues
- Intermediate level working understanding of Microsoft Word and Excel packages.
- A sound understanding of the wider property and mortgage markets/products, the property sale conveyancing process.
- A sound understanding of the HCA s Capital Funding Guide and affordability guidance.
- Experience of working to and achieving targets.
- Have strong administration and organisation skills
INDLOW
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.
