Sales and Fitness Manager - Breckland Leisure Centre & Waterworld, Thetford, Norfolk

Full-Time - 40 hours

The Sales and Fitness Manager position is a key position in the Company.  Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary objectives for the Sales and Fitness Manager will be:

• To ensure all Health & Safety procedures and responsibilities are carried out at all times.

• To promote excellence of customer services and motivate people to enjoy exercise through good communications and selling skills.

• To take responsibility for all aspects of the daily operation of the gym facilities and group exercise classes.

• To ensure the development and growth of the Health & Fitness membership base.

• To ensure the successful implementation and operation of the GP Referral Scheme.

The Sales and Fitness Manager will focus day to day on the following tasks:

• To work on a shift rota system to undertake the daily operation of the facilities.

• To be aware of all Health and Safety issues within the Centre, specifically the gym and group exercise classes.

• To ensure that the financial objectives of the gym are achieved and the appropriate financial systems and procedures are implemented.

• To achieve maximum levels of participation in all courses and activities.  Monitoring cost effectiveness and highlighting and rectifying areas of low performance.

• To produce monthly performance records, statistics, targets and reports.

• To identify and assess the feasibility of new activities which the Centre could provide.

• To ensure all staff are kept informed of the Centre’s activities and special events.

• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.

• To ensure sufficient staff are available for the safe, high quality functioning of the fitness suite.

• To identify, develop and deliver appropriate staff training and development.

• To guide, care for and assist all gym users.

• To ensure all facilities are presented to the highest levels of cleanliness and comfort.

• To undertake maintenance work as required and to coordinate and facilitate maintenance works.

• To make sure all equipment and facilities are safe and secure at all times.

• To undertake induction’s and workouts.

• To act as a relief Duty Manager for the Centre’s Management Team on a shift rota system, during opening hours of the Centre

• To assist in the management of the Centre’s quality assurance systems and procedures.

• To undertake any other duties as may be required by the Centre Manager to ensure that the business objectives of the Centre are achieved.

• Act as Duty Manager ensuring that the centre is fully staffed at all times and that a safe and efficient service is provided for the public.

THE CANDIDATE

Qualifications

As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. You will ideally possess the REPS level 2 or equivalent qualification and be willing to work variable hours, including some evenings and weekends.

Personal

Among the personal characteristics sought the applicant:

• Must be able to gain acceptance and respect from clients and the teams involved

• Must be able to build strong relationships with customers, clients and employees

• Must be able to communicate at different levels of the organisation, both listen and direct.

• Must be able to meet the demands of the role by working additional hours when required.

• Must be able to demonstrate clear identification with all customer requirements

• Must be able to maintain and, be committed to good employee relations and deliver quality training.

• Must be able to perform recreation assistant duties when required

• Must be able to work from various locations as and when required.

DBS

Some positions may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.

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