Sales Floor Manager

Telesales Team Lead - Sales Floor Manager - Outbound Sales - Leadership - Coaching- Manchester based SaaS Tech business -Tech - Growth - Software Sales - Telesales
Lead and develop a sales team in this wonderful, growth, tech business!
Competitive salary, great bonus structure and brilliant benefits.
We’re looking an outbound sales leader who can manage, motivate, and coach a sales team of 10 - 20 to success.
Monday - Friday role, with 1 Saturday per month. Permanent, full time.
Can you mentor and motivate a team in a high performing sales environment? Speak to Kaylie @ Duval for more details!

This role requires a Sales Floor Manager who can get the best out of their people. You’ll need experience of KPI’s, campaigns, data and a proven track record of leading a team of 10 - 20 and helping them successfully meet targets.
The Role:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

What we’re looking for:

• Must have at least 3 years’ experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Gains feedback and analyse the way you communicate
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills - can interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
• Strong organisational aptitude and proven time management skills
• Excellent people management skills
• The proactive and decisive approach to problem-solving
• Strong organisational aptitude and proven time management skills
• Highly effective communication
  

The Benefits:

• 25 days’ holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2- and 5-years’ service.
• Pension Plan and Life Insurance.
• Access to Employee Assistance Programme.
• Company incentives, access to discount schemes.

Are you a manager, motivator and outbound sales leader? Apply now, or speak to Kaylie @ Duval for all the info!