Sales Office Manager

Our Client has a history that spans over 39 years, our Client has grown into one of the UK’s most successful construction product distribution businesses with specialist teams dedicated to each of their key market sectors, allowing them to add value at every stage of a construction project.

Their network of branches across the UK stock a wide range of products from market-leading brands and they pride themselves on efficient, on-time and fast delivery coupled with first-class technical expertise.

You will be responsible for managing and developing relationships with key customers, as well as identifying and closing new sales opportunities with a broad customer base including Construction Companies, Developers, Housebuilders, Fit Out Companies, Cladding Companies and Roofing Companies.

The Role

The main responsibilities of the role are to provide an Internal Sales and Sales administrative function maximising enquiry conversation to orders. The Sales Office Manager will establish and develop a stable client base to support branch sales and margins. In this role, the Sales Office Manager will liaise with the operational and external sales team to coordinate sales activities.

The Sales Office Manager will report to the Site Director.

Candidate Requirements

• Sales • Customer Service and People Management Experience• Numerate• Literate• IT Knowledge (MS Office)• Sales Experience• Product Knowledge• Customer focused.• Good communication and negotiation.• Results driven• Team player

Skills:

• Sales • Customer Service and People Management Experience • Numerate• Literate• IT Knowledge (MS Office)• Sales Experience• Product Knowledge

Key Responsibilities

Customer Service & Performance:

• To assist the Site Director in setting pricing policy and sales targets.
• To respond to telephone or trade counter sales enquiries, pricing within current guidelines, to maximize their conversion to profitable orders.
• To ensure the follow up of written quotations and verbal pricing, to check competitiveness and to secure sales.
• To provide both sales and branch management with feedback on pricing levels, to advise suitability and to allow any amendments necessary.
• To maintain the content and accuracy of the sales daybook.
• To assist sales personnel with project tracking of potential business.
• To answer customer enquiries generally, advising product availability, delivery dates, transport schedules, and product lead times promptly and accurately.
• Ensure that customer complaints are dealt with fairly and reasonably to resolve problems quickly and satisfactorily for all parties concerned.
• Lead, monitor and motivate employees
• Identify employee training needs and ensure that it is implemented through our client Academy and records are kept up to date
• Conduct regular team meetings

Compliance:

• To develop sales by opening new trading accounts for branches within the defined market sector and within set procedures for establishing credit facilities.
• Carry out performance reviews in line with company procedure and create personal development plans for each member of the team
• Identify employee performance issues, absence and disciplinary issues and manage them in line with HR processes.
• To issue price quotations in response to verbal and written enquires, and to price tender documents following current policies.
• To observe security procedures when dealing with cash sales
• To offer credit facilities to prospective customers, observing the credit control procedures.
• To assist in collecting cash from debtors, where this is appropriate.
• Ensure you are familiar with health and safety rules and regulations

Location Chorley

Salary Circular 45k

Laptop mobile phone and car allowance