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Salary- 4+ years of leading a divisional operations function or similar responsibilities supporting sales functions
- Business Operations, Sales Operations, Finance Operations or similar functional background
- Experience in multiple organizational programs such as goals setting, training and enablement, curriculum development, organizational development, and metrics development including dashboarding and scorecarding
- Advanced Microsoft Excel Skills and expertise with Salesforce, Tableau or other BI/analytics tools
- Bachelor’s degree or equivalent experience
The AWS Strategic Industries (AWSI) organization within AWS supports Fortune 200 enterprise organizations with multi-national operations and decentralized IT decision making in their journey to AWS. Within the AWS Strategic Industries organization, the Automotive & Manufacturing Industry Business Unit (IBU) leads development of the industry business strategy, technology roadmaps, and partner strategies. The IBU organizes Industry Sales, Solution Architecture (SA), Customer Solutions Management (CSM), Partner Sales and Strategy, Business Development, Solutions, and Go-to-Market (GTM) under one roof for focus, growth, and efficiency. The objective is to deliver business outcomes for all Automotive & Manufacturing industry customers and to accelerate AWS cloud adoption across industry sectors and allows us to create outsized partnerships that can change AWS’ trajectory of their digital transformation journey. Within the IBU, the Business Management team ‘’Empowers the Engine” of the AWS Automotive & Manufacturing Industry Business Unit. We work relentlessly to initiate, automate, and accelerate mechanisms to operationally execute on the IBU strategy. We ensure our stakeholders are set up for success to better serve customers and drive global business growth. We drive efficiency, predictability and rigor in our operating cadence, and promote inter-connected business planning and operations, enabling the field to serve the customer the way they want to be served. Our stakeholders are broad, internal to AWS and external, multi-national and distributed across the globe. We serve them with integrity and discipline, and dedication to superb customer outcomes.
Are you passionate about solving complex business problems, diving into data, driving process improvement and leading change throughout an organization? The Business Management team within the Automotive & Manufacturing IBU is seeking an experienced Sales Operations Lead to partner with our EMEA HQ strategic account management teams and our Director of Automotive & Manufacturing Sales in order to define, land, and execute against our strategic priorities. This leader will report to the Senior Manager, Automotive & Manufacturing Business Management and will own Sales Operations for the EMEA HQ sales teams, create and implement success metrics for the organization, as well as drive process improvement and productivity initiatives. This role will partner with EMEA HQ Sales Leadership, the Director of Automotive & Manufacturing Sales, and other cross-functional teams to develop standard metrics that measure productivity and success of programs, automate and optimize operational processes, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. They will be responsible for looking around corners and measuring the performance of the organization, supplying their sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team.
The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to learn, be comfortable working within ambiguity, and have a passion for driving operational excellence. In this role you will partner closely with the strategic accounts leadership team and Sales Operations Leaders. You will be responsible for providing thought leadership for the organization. You will develop unique insights that drive dynamic decision making, set high standards, and utilize cutting-edge technology to enable productivity. You will be an excellent communicator working across the organization to build strong relationships and will be able to effectively tie insights to business strategy and results. You will be a proactive problem-solver, looking around corners to identify, prioritize, and execute opportunities for process or data improvement. This is an exciting opportunity to join a growing team and business where you’ll be able to have a high impact.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
As a Sales Operations Lead, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
- Lead strategic planning and annual planning activities for your account teams
- Develop management dashboards and reports that are actionable and automated
- Drive process improvement and change management – lead and deliver training
- Implement the global operating cadence for account teams working backwards from the IBU milestones
- Track and report all key performance indicators, goals, efficiency and trend analyses during monthly business reviews
- Prepare ad hoc analysis & participate on projects as needed
- Analyze data and trends to make informed recommendations to managers and drive change
- Define requirements for specific tooling to support processes and optimize their day to day work
- Collaborate with other operations managers to identify and implement best practices.
- Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
Inclusive Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
- Strong financial, analytical, and communication skills with the ability to think strategically about business challenges using data
- Ability to convey operational status and issues to multiple levels of the organization with the appropriate level of detail and clarity
- Ability to think strategically about business challenges
- Ability to work independently and prioritize competing demands
- Ability to build effective working relationship with account management and Sales Operations teams to drive resolution when conflicts or issues arise
- Possess solid interpersonal skills and the ability to effectively organize and communicate with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).
