Sales Order Processing, Entry Level

Sales Order Processing, Entry Level

Full Time Permanent

Salary : Competitive plus bonus

Location: Wigan

The Vacancy

We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers have a smooth journey from placing their orders to invoicing and beyond. Working closely with both customers and internal teams, you'll ensure orders are processed accurately, queries are addressed promptly, and any issues are resolved efficiently.

Our SOP department is dynamic and fast-paced, calling for a flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales.

What will you be doing?

As a SOP & Invoicing Associate, your day-to-day responsibilities will include:

Providing first-line support to customers and internal departments via phone, email, and our service desk system

Collaborating with teams to meet and maintain structured KPIs/SLAs

Delivering top-notch customer service to ensure a positive customer experience

Addressing order-related queries, invoicing issues, and processing refunds

Ensuring all daily/weekly/monthly tasks are completed efficiently and on time

Handling customer records, updates, and account maintenance

Processing Sales Orders and contract renewals according to business-approved procedures

Assisting with product dispatch and initial setup, as well as resolving license issues

Supporting and training team members as needed

Tackling ad-hoc administrative duties when required.

What are we looking for?

We're looking for candidates who:

Excel in customer service and understand customer needs

Have experience with business systems and are comfortable with numbers

Possess strong problem-solving skills and excellent communication abilities

Thrive in a team environment and show initiative

Are well-organised and pay attention to detail

Please note:

As we may close vacancies early due to a high volume of applications, we encourage you to apply as soon as possible to avoid missing out on this exciting opportunity.