Sales Order Processor

Role: Sales Order Processor

Salary: £25,000

Hours: Full time (37.5) permanent 

Location: Chadderton  

Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Main Duties

• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of own brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• The ability to up sell certain products.
• Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
• Plan calls and target GAP's in supply using relevant systems.

Knowledge and Experience

• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.

Benefits

• Annual Bonus scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Cycle to work and Tech-scheme
• Employee benefits programme
• On-site canteen
• Enhanced maternity and paternity leave
• Staff discounts on stock
• Free on-site parking with access to electronic charge points
• Referral bonus