Sales & Reservations Assistant

Sales & Reservations Assistant

About Us

Radical Travel Group is a collective of like-minded companies who share a passion for travel. HAGGiS Adventures and Highland Explorer Tours have been offering award-winning tours throughout Scotland for the past 30 years.

As a collective we have always stuck stubbornly to our mission – to make every trip we run the best yet. We believe that our country's culture, history, myths and legends can only truly come to life through a local guide.

Position Purpose

From harnessing excellent customer service, selling skills, product knowledge and teamwork you will be contributing to sales and KPI targets; and acting as a brand ambassador, supporting the brand values and sharing your passion for our products.

Responsibilities:

• Working in a city-centre retail travel shop, dealing with customers face to face, over the phone and via e-mail - offering excellent customer service
• Maintaining positive relationships with agents and other external contacts
• Quoting a wide range of tours to suit your customers/agents' need
• Converting quotes/leads into confirmed bookings and working to exceed sales targets
• Keeping your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights
• Lead with exceptional customer service and have a real passion for people and travel
• Ensure consistent delivery of housekeeping and presentation standards throughout the shop
• Be a brand ambassador, consistently exhibiting the brand attitude and values
• Complete cash register transactions quickly and accurately
• Complete cash register transactions and administration tasks accurately (e.g., tour preparation, post departure, banking)
• Sales and promotion of company merchandise and 3rd party sales such as Edinburgh attractions
• Effective communication between retail and other departments
• General housekeeping
• Other duties as directed

Job Types: Full-time, Fixed term contract
Contract length: 7 months

Salary: £11.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Employee discount
• Sick pay

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Sales & Res April 2024