Sales Support

Our client is an excellent, growing company based in new offices in Shoreham-by-Sea. They are looking for a Sales Support administrator to join their Mobiles team.

The successful candidate will represent and promote the client by delivering exceptional end to end service delivery and being a point of contact for customers, ensuring that the customers' orders are provisioned smoothly and efficiently.

Responsibilities

• Deliver outstanding customer service at all times
• Provision of mobile orders for all major networks via Wholesale and Distribution carriers
• Assist and support mobile sales team
• Direct interaction with client and sales team via email, calls and face to face
• Managing customer accounts
• Updating system for handset orders and invoicing
• Handset purchasing through 3rd party suppliers
• Answering questions about products and services
• Monitoring calls and ensuring call waiting is kept to a minimum
• Communicating with different sectors of the business

Essential Skills

• Excellent organisational and time management skills
• Effective at managing multiple competing priorities
• Maintaining a high workload
• Excellent telephone manner and skills
• Deliver outstanding level of customer service via phone, email, and letters
• Administration experience, using excel and word
• Ability to use own initiative
• Punctual
• Excellent attention to detail
• Experience with CRM databases
• Ability to meet deadlines

Desirable

• Microsoft packages including Excel
• Going above and beyond to ensure great customer service
• High level of grammar and punctuation skills

Job Title:Sales Support - Mobiles

Location: Shoreham-by-Sea, West Sussex

Salary: 21,000 - 24,000 per annum

Full Time

For more information, please contact Jamie Watson at Clearline Recruitment.