Requirements for the Sales Admin Support role:
- Previous experience in Sales Administration, or a similar role.
- Exceptional interpersonal and customer service skills.
- Experience with CRM, accounting software and MS Excel
- Excellent written and verbal communication skills.
- Technical aptitude to understand and troubleshoot customer enquiries
- Excellent organizational and multitasking skills
- Ability to work under strict deadlines.
Key Responsibilities for the Sales Support Admin :
- Receiving and processing purchase orders.
- Managing shared email inboxes and ensuring all potential enquiries are shared with the relevant salesperson.
- Taking incoming calls and fielding queries.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
- Compiling reports as required by the sales manager.
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments including new product and sales increase ideas.
- Providing after-sales support by resolving simple technical issues and escalating issues as necessary.
- Supporting the sales department with other administrative tasks, if requested.
If you are looking reach out to Kirsty to hear more about this opportunity.