Sales Support Administrator

Job title: Sales Support Administrator

Hours: Mon Fri 9.00 am 5.30 pm

Salary: £20,000 - £23,000 + Company Benefits + Pension

The Role:

Due to company expansion, our client is looking for a Sales Administrator to join their based in Darwen. You will be working in their office facilities and your role will include:

• Support and process all B2B orders accurately via their order processing platform.
• Answering incoming calls to support the Internal Sales and Customer Service team.
• Management of the online portal ordering systems.
• Office administration helps with taking payments and dealing with customer support inquiries.
• Liaise with the sales team, credit control, and warehouse when required to ensure orders are received in a timely manner.
• Create, manage, and update data using spreadsheets and in-house platforms as directed by the Head of Sales.
• Assist the customer service function with customer queries in a timely manner via telephone, email, social media, live chat, and ticket platforms.

The role is ideally suited to applicants with previous experience in office administration.

We are also happy to receive part-time applications but only on the basis that applicants can attend work between at least 0930 and 1500 Monday to Friday.

About You:

• Enthusiastic and self-motivated capable of working within a team towards a combined goal.
• A keen eye for detail to identify orders not complying with business rules.
• Committed to working in a safe and efficient environment always keeping the working area clean and tidy and highlighting issues that may pose a risk to colleagues.
• Adaptable to changing working processes and methods with a desire for the business and team to succeed.

Desired Skills:

• Excellent organisational skills
• Positive can-do attitude
• Teamworking skills
• Communication skills including confidence on the telephone
• Ability to prioritise tasks and manage time effectively
• Computer skills to work from ordering platforms
• Experience with Salesforce CRM
• Previous experience is highly desirable, but not essential

Benefits:

• Thriving, busy, and friendly office environment
• Life Insurance
• Critical Illness Insurance
• Holiday buyback scheme
• Birthday and Long-Service holiday scheme offering up to 25 days of holiday per year (plus bank holidays)
• Staff discount
• Full training provided