Sales Support Administrator

Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and is stocked in over 2000 Wholesale accounts in 50 countries around the world, and online at www.cutlerandgross.com

Role Responsibility:

We are looking for a new Sales Support Administrator join the Wholesale Team at Cutler and Gross at our Head Office in London. You will provide support to the Sales Team and our external Sales Partners with order input, returns management and data management. The individual we are looking for will have an eye for detail, possess excellent organisational skill, be customer focused and have an interest in growing and developing their skills in a growing organisation.

Key Responsibilities:

• Working closely with Sales Team to assist with Sales Order Entry, actioning order requests for Sales Agents and Customers.
• Working alongside our warehouse teams in London and Italy to manage customer returns and create credit notes.
• Monitoring Daily Orders to ensure all customer requests are actioned ahead of shipment.
• Creating weekly back-order reports to be shared with the Sales Team and external partners.
• Creating weekly sales invoice reports to share with the Sales Team and external partners.
• Assisting with Data Entry and ensuring data is correct and up to date on CRM and B2B Platforms.
• Creating Pro Forma Invoices following on from stock deliveries
• Organising sample shipments to Global Partners ahead of each new collection launch.
• Monitoring stock levels for POS to assist with forecasting.
• Placing telephone orders for customers.

Experience:

• 1+ years’ experience in Data Entry/ Customer Service/ Data Admin Role
• Good IT Literacy, knowledge of Microsoft Office particularly Microsoft Excel is desirable and must be comfortable learning to use new software.
• Proficiency in numeracy.

About You:

• Friendly and self-motivated individual with a can-do attitude.
• Excellent communication skills.
• Ability to multitask whilst working in a fast-paced environment.
• Excellent organisational skills and time management.
• Works well with a team contributing to group goals as well as being able to work independently.

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultants.

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.