Address
Form of work
SalarySALES SUPPORT / CUSTOMER SERVICE
Contract: Permanent
Salary: £25,000 - £35,000
Location: Cheshire
Hours: Mon-Fri (Full Time)
Keywords: Sales, Support, Administrator, Customer Service, SAP R3 skills, CRM Skills
Our client is seeking a dedicated and meticulous Sales Support Administrator to join their dynamic team. This role offers an attractive salary of up to £35,000 and is based in the vibrant location of Northwich. The successful candidate will be responsible for a variety of tasks including the creation and tracking of opportunities, quotations, orders, handling customer complaints, and general administrative customer enquiries. This role provides an excellent opportunity to utilise your commercial knowledge, communication skills, and technical product knowledge within a supportive and inclusive environment.
* Attractive salary between £25,000 - £35,000
* Opportunity to work in a dynamic and supportive team
* Chance to utilise your commercial knowledge, communication skills, and technical product knowledge
What you'll do:
As a Sales Support Administrator, you will play a crucial role in ensuring smooth inquiry and order processing while maintaining high-quality global communication. You will be responsible for independently processing inquiries & creation of quotations within a defined frame. Your day-to-day responsibilities will include handling customer complaints, creating credit notes, checking the validity of complaints or warranty cases, and escalating them when necessary.
* Creation and tracking of opportunities, quotations, and orders
* Administration of customer discounts and transfer
* Handling of customer complaints & creating credit notes
* Master data check and enrichment based on rules to enable high degree of automation
* Annual bonus and rebate calculation
* Check validity of a complaint and/or warranty case and if need be, escalation to regional hub
* General administrative customer enquiries such as material country of origin
* All operational tasks in the entire process
* Follow up dunning notices
What you bring:
The ideal Sales Support Administrator will bring a wealth of commercial knowledge to the role. She will have excellent communication skills which she can use to handle customer inquiries effectively. Her basic technical product knowledge will aid her in understanding the products she's dealing with. She will have good self-management skills that allow her to stay motivated under pressure. Her knowledge about processes in international companies will be beneficial in this role. She will also have great teamwork capacities, telephone skills, and a customer-oriented approach. High accuracy and diligence are expected from the ideal candidate.
* Good commercial knowledge is essential for this role
* Excellent communication skills are required
* Basic technical product knowledge is beneficial
* Ability to self-manage and stay motivated under pressure
* Knowledge about processes in international companies is advantageous
* Great teamwork capacities are highly valued
* Telephone skills are necessary for this role
* Customer-orientation is key for success in this position
* High accuracy and diligence are expected from the ideal candidate
What sets this company apart:
Our client is a global leader in their field, renowned for their commitment to innovation, quality, and service. They offer a supportive and inclusive work environment where every team member is valued for their unique contributions. They believe in nurturing talent and providing opportunities for professional growth, making it an ideal place to advance your career. Their commitment to diversity and inclusion, along with their values of integrity and respect, make them a highly sought-after employer.
What's next:
Ready to take the next step in your career? Don't miss out on this exciting opportunity!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
