Address
Form of work
SalarySales Support (HYBRID)
Are you passionate about customer service? Do you thrive in a dynamic and collaborative environment? If so this could be for you keep reading
Guildford -Central
22,000 plus hybrid working! (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours
Overview:
Hours: Monday -Friday 9am -5pm
An exciting opportunity to join an established ecommerce business in Guildford!
As this business continues to grow, they are seeking a motivated individual to play a pivotal role in supporting the brilliant and successful sales teams.
Responsibilities:
- Ensuring customer deliveries are monitored
- Ensuring customers receive an after sales care call
- Responding to tickets and calls within SLA timeframes
- Monitor inbox, flagging quote requests to the relevant account manager.
- Setting up new customer accounts, passing leads to the relevant sector manager
- Monitors sales order dispatches and flags issues to the relevant account manager for any necessary follow up.
- Supports the teams on retention and re-engagement calls
Skills/Experience:
- Proven experience in customer service/ administration
- Relevant experience of a retail organisation within a store or head office environment ideal but not obligatory.
- Uses initiative to solve problems
- Numerate with good Excel skills
If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!
Click on the apply button or call me, Annie Hollidge for more information on the role on (url removed)
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