Sales Team Leader

SALES TEAM LEADER

We currently have an exciting opportunity for a Sales Team Leader within a fast paced Outbound Sales campaign based working from home!

As a Sales Team Leader, you will act as the glue that holds the Sales Team together, provides the training and motivation to the team to reach sales goals. The work environment is typically fast paced, and the Team Leader is often moving from one task to another, answering questions, holding meetings, delegating responsibilities, and acting as a voice of encouragement..

Start Date: ASAP

Salary: £28,000 - £30,000 + Performance Bonus

Working hours: 37.5 hours per week, 5 days per week

Rotational Shift Pattern - Monday to Thursday 10am-7pm, Fridays 9am-3pm &1 in every 4/5 Saturdays dependant on month length 10am-2pm

Location: Remote (UK)

Job Responsibilities:

• Lead, mentor, and coach a team of Sales Advisors to achieve individual and team performance targets.
• Monitor and analyse team performance metrics to identify areas for improvement and implement strategies to drive productivity and quality.
• Provide ongoing feedback, training, and development opportunities to enhance the skills and capabilities of team members.
• Collaborate with other departments to streamline processes, improve service delivery, and enhance the overall customer experience.
• Maintain accurate records and documentation related to team performance, customer interactions, and operational processes.
• Creating a sense of urgency within the team by building an energetic and engaging culture
• Developing team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one sessions
• Ensuring full adherence to regulatory requirements.
• Presenting new processes to staff ensuring all advisors are fully trained.

Role Requirements:

• Ideally you will have a minimum of 12 month’s experience managing a Outbound/Sales team – * Insurance experience would be advantageous *
• A proven track record in delivering against set objectives in Sales, quality and regulatory requirements within a contact centre environment is essential.
• Ability to demonstrate a high degree of customer service awareness.
• Experienced coach and developer for advisers leading from the front in demonstrating what good looks like
• Ability to train and develop staff

Benefits:

• Comprehensive Training
• Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
• Free Tea, Coffee & Hot Chocolate on site!
• Monthly Team Building activities.
• Discounted Parking
• Access to an online Well-being centre that has a variety of tools to nurture your overall health.
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company
• Extensive discounts platform with access to over 1600 retailers
• Online well-being centre to look after your mental health

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• Sales: 1 year (required)
• Team management: 1 year (required)
• Contact Centre: 2 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Remote (required)

Work Location: Remote