Sales Team Manager (Contact Centre)

Join Our Team: Sales Team Manager Wanted! 

Are you a dynamic leader with a passion for sales and coaching? Do you have a proven track record of building high-performing teams? If so, we want you to join our Contact Centre Team at Lead Tech!

We're on the lookout for an enthusiastic and self-motivated Team Manager to lead one of our Contact CentreSales Teams. In this pivotal role, you'll be responsible for managing, coaching, and developing our Sales Team to ensure they deliver the high-quality service that Lead Tech is known for.

At Lead Tech, we're passionate about connecting people and improving lives. As a leader in the financial solutions industry, we're dedicated to providing top-notch service and innovative solutions to our customers. 

About Lead Tech 

Lead Tech is an award-winning business with over 15 years experience generating leads for financial advice firms. We are a purpose-driven business committed to helping consumers access trusted and regulated financial solutions, which we display through our purpose and strapline ‘Connecting people. Improving lives’. Based in the picturesque village of Pool in Wharfedale, north of Leeds city center, we are focused on our purpose of “Connecting people. Improving lives”. We are a growing business which has resulted in us being placed in the Top 100 UK Tech Companies at the Northern Tech Awards for 4 years running. 

At Lead Tech, we know that our employees are our biggest asset, with employee experience being at the heart of everything we do. We have an open culture where 

Employees are comfortable to give open and honest feedback which is listened to and taken onboard. Every employee has a sense of belonging at Lead Tech, knowing that they are part of an environment that values them. 

We offer training, support and development to help employees progress in their careers. Bespoke learning and development plans are created for every individual, with personal goals to help employees get to where they want to be in their role and to fulfill their career aspirations. We want to tap into each individual’s potential and allow them to express their creativity and feel empowered in their role. 

We strive to be more than just a profit-centric company, with a heavy focus on environmental and social initiatives. We want to build a business that employees are proud to work for and we have submitted our B Impact Assessment, which brings us one step closer to becoming B Corp certified. 

Importantly we have a culture which puts the customer at the heart of everything we do. This led us to become the first and only business in our sector to become directly authorised by the FCA. We are proud of this commitment to regulatory excellence. It underpins everything we do. 

Overview of your role: 

As a Team Manager, you will be responsible for managing, developing and coaching your Sales Team, ensuring our customers receive the assistance they need. In this role, your team will be at the forefront of connecting with customers who seek financial advice through social media and specific Lead Tech websites. These individuals are looking for guidance on various financial matters, including pensions, investments, equity release, and mortgages. 

Unique Aspects of the Role: 

Coaching and Developing People: As a Team Manager at Lead Tech, you'll have a unique opportunity to make a meaningful impact by coaching and developing our Sales Team. You'll play a pivotal role in shaping the professional growth and success of our team members, providing them with the guidance and support they need to thrive in their roles. Your ability to inspire, motivate, and mentor will be key to unlocking their full potential and driving overall team performance. 

Target-Driven and Goal-Oriented: In this role, you'll be at the forefront of driving results and achieving targets. Your strategic mindset, combined with your creativity and goal-oriented approach, will be instrumental in leading the team to success. We value ambition, passion, and innovation, and we're looking for someone who shares our commitment to delivering exceptional results and exceeding expectations. 

Key Responsibilities: 

Lead, coach, and develop a team of sales professionals to achieve their full potential. 

Create and implement strategies to drive sales performance and exceed targets. 

Provide ongoing training and development to enhance team skills and knowledge. 

Foster a positive and collaborative work environment that promotes growth and success. 

Ensure adherence to company policies and procedures to maintain quality standards. 

Manage the performance of Contact Centre teams, providing guidance and support to underperforming employees to help them improve. 

Recognise and reward the achievements of high-performing employees, fostering a culture of excellence and continuous improvement. 

Develop and implement performance improvement plans to address areas of concern and maximise team productivity. 

What We're Looking For: 

Proven experience in sales and team management, with a focus on coaching and development. 

Proven experience in performance management within a Contact Centre environment. 

A passion for coaching and developing team members to reach their full potential. 

Strong leadership and coaching skills, with the ability to motivate and inspire employees at all performance levels. 

A track record of creating high-performing Sales Teams. 

Commitment to delivering exceptional customer service. 

Excellent communication and interpersonal skills, with the ability to provide constructive feedback and support. 

A results-oriented mindset, with a commitment to driving continuous improvement and achieving team objectives.

Additional Details: 

This is a full-time role, with working hours between 8:00 am - 8:00 pm, Monday to Friday, and one Saturday every 6 weeks. 

We believe in fostering a collaborative and supportive work environment where like-minded individuals can thrive and grow together. 

If you're ready to take on a challenging and rewarding role where you can make a real difference and build a long-lasting career, we encourage you to apply and join our team at Lead Tech. 

If you're passionate about coaching, developing people, and driving results, we want to hear from you!

What we offer 

• £32,000 basic salary  

• Additional pay: uncapped monthly bonus 

Uncapped bonus scheme. We reward heavily for a strong performance. 

We are a rapidly expanding, profitable company that is growing massively year on year. 

Benefits 

• Superb development 

• Joining a well-established company with a friendly, welcoming atmosphere 

• Diverse and community minded organisation 

• Competitive salary plus generous bonus scheme 

• Generous holidays: you can expect 24 days paid annual leave (increasing based on length of service), plus bank holidays 

• Early finish Fridays: we like to get the weekend started early – so we leave at 4pm every Friday 

• Additional leave 

• Casual dress 

• Company events 

• Company pension 

• Flexitime 

• Free On-site parking 

• Wellness programme 

• Cycle to work scheme 

• Enhanced maternity leave 

• Enhanced paternity leave 

• Health & wellbeing programme 

• Paid volunteer time 

• Private dental insurance 

• Private medical insurance 

• We’re all social butterflies at heart, so expect to join a number of social events from day one 

We appreciate our staff and we’re committed to investing in you. This is a fantastic opportunity to join a fast growing business. 

As part of our values, we are committed to supporting inclusion and diversity at Lead Tech. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. 

Everyone is welcome and supported in their development at all stages in their journey with us. We will develop your skill set, and we will give you all the tools to develop your skills at Lead Tech.  

Why Join Us: 

• Exciting opportunities to make a meaningful impact and drive performance improvements within our Contact Centre teams. 

• Competitive salary and benefits package. 

• Career development and growth opportunities within a dynamic and innovative company. 

• A supportive and collaborative work environment where your contributions are valued and recognized. 

Ready to Take the Next Step? If you're ready to take on a new challenge and make a difference, we want to hear from you! Apply now to join our team and be part of our exciting journey at Lead Tech. 

Get your CV across to us. Join our team we are based in Pool-in-Wharfedale, Leeds. 

Job Types: Full-time, Part-time, Permanent 

Salary: £32,000.00 per year plus uncapped commission