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Salary Role: Salesforce Business Analyst
Location: Manchester
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.
We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.
Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…
https://www.nccgroup.com/uk/
The Opportunity:
Our Salesforce Business Analyst will be heavily involved in our projects and could be responsible for everything from requirements gathering, configuration, testing, training and post deployment support. As a Business Analyst, you will work alongside Technical roles to design, develop, and deploy internal projects all while learning and growing your skill set.
Using their expertise, the successful candidate will quickly assimilate our current organizational situation, business processes and supporting applications in order to play a key role in the design and delivery our new CRM and ERP solutions. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.
As part of the business systems applications team, you will ensure projects are delivered in line with the company’s development, change and release processes. We are looking for someone who also has a track record of proactively identifying opportunities where system improvements can be easily and quickly be implemented to enhance the overall application experience and effectiveness in order to maximise our return on investment.
Key Accountabilities:
- Lead requirements gathering sessions for later phases, proactively drawing out requirements from stakeholders and translating these into requirements definition documentation, including use cases, user stories and functional specifications.
- Oversee the configuration, management, and maintenance of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within applications.
- Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior project leadership ensuring that decisions can be made promptly.
- Play a prominent role in the transition from project phases to business as usual, ensuring a seamless shift in support and change management.
- Participate in initiatives to innovate and evangelise new and improved processes across the business with the goal of delivering group wide effective business automation - you must be recognized as a go-to expert on the tools; able to articulate the benefits clearly and concisely.
- Working knowledge of data analysis and performance/operation metrics as well as standard ETL methodology.
- Good understanding of complete change management and release process via continuous integration models.
- Organise and manage test sessions, write test cases, execute system tests and prepare the defect reports.
- Manage the assignment of work to junior staff ensuring deliverables are produced to the required quality in line with departmental frameworks.
- Reach out to ensure formal and informal relationships, and very pro-active communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback.
- Work with offshore teams as required. NCC operate in North America, APAC, Europe and the UK. Travel both inside and outside of the UK may be required at times.
Minimum Requirements:
- 3+ years BA experience
- 1+ years Salesforce BA (or similar) experience (Desirable)
- Bachelors or Masters Degree in Computer Science, Information Technology or equivalent
- Demonstrable experience of covering the complete project life-cycle, in a structured environment (both agile and waterfall)
- In depth understanding of the underlying processes that business systems support in a production environment
- Proficient with Microsoft Word tools including Word, Excel and Visio
Desirable Requirements:
- Previous project experience with interfaces between multiple systems.
- Experience working with both on premise and SaaS solutions.
- Knowledge around SFDX / CICD.
- Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.
- Experience in the technology sector, even better in the professional services world is desirable.
Behaviours:
- Client-Focused: Prioritizes client needs and expectations, ensuring that all actions and decisions lead to client satisfaction and success.
- Collaborates as ‘One NCC’: Works in unison with all departments and teams, fostering a united front and shared objectives across the entire organisation.
- Adds Value: Goes beyond the minimum requirements to provide solutions and contributions that enhance the customer’s success and growth.
- Enables and Empowers: Provides tools, resources, and support to team members, fostering an environment where they can thrive and excel.
- Personal Responsibility: Takes ownership of actions, decisions, and outcomes, acknowledging successes as well as areas for improvement.
- Communicates Openly and Respectfully: Shares information transparently while maintaining respect and consideration for all stakeholders.
- Open Mindset: Embraces new ideas, diverse perspectives, and is willing to adapt in response to evolving situations or feedback.
- Growth and Development: Actively seeks opportunities for personal and professional growth, championing learning and evolution for oneself and the organisation.
- Analytical Thinking: Demonstrates a systematic approach to resolving issues and identifying improvements.
About NCC Group
The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.
We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.
Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.
We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
