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SalaryAre you an experienced Salesforce CRM Change, Adoption and Training Manager who can lead maximizing the utilization and efficiency of Salesforce?
This role is at an eCommerce organisation and is based in Richmond. It requires on-site attendance for three days each week. Additionally, the role demands a flexible schedule that aligns with US time zones to effectively support our transatlantic initiatives.
Key Responsibilities:
Design and execute a comprehensive Salesforce training program tailored to the needs of teams.
Facilitate the adoption of Salesforce CRM by working closely with users to understand their unique requirements and challenges.
Develop and maintain training materials, including e-learning courses, guides, tutorials, and videos, to support ongoing learning and development.
Conduct regular training sessions, workshops, webinars, and one-on-one coaching to ensure elevated levels of competency and confidence among users.
Collaborate with the Salesforce Seller CRM team to stay updated on new features and integrations that can enhance user experience and productivity.
Monitor and report on Salesforce usage and adoption metrics, identifying areas for improvement and implementing strategies to address them.
Provide support for US-based projects, demonstrating flexibility to work in alignment with US business hours.
Act as a liaison between users and the Seller CRM Product team to ensure that feedback is incorporated, and user needs are met.
Stay current with Salesforce updates, trends, and best practices to continually drive CRM excellence within the organization.
Requirements:
Bachelor's degree in business, Information Technology, Education, or a related field.
Proven experience as a Salesforce trainer or a similar role focusing on CRM Adoption and user training.
Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Trainer, are highly desirable.
Strong understanding of Salesforce CRM functionalities, reporting, and dashboards.
Familiarity with Learning Management Systems, such as My Trailhead or equivalent platforms, is a plus.
Excellent communication, presentation, and interpersonal skills with the ability to engage and educate users at all levels.
Ability to work flexible hours to accommodate collaboration with US-based teams and projects.
Strong organizational and project management skills with the ability to manage multiple priorities effectively.
A proactive, self-motivated approach with the ability to work independently and as part of a global team.
