Salesforce Functional Consultant - Manager

Job Description & Summary
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles,
strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
Grade Responsibilities
As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients, while reporting to Senior
  
• Managers and above
  
• Assist in the management and delivering of large projects
  
• Be involved in the financial management and commercials of client engagements
  
• Be actively involved in business development activities to help identify and research
  
• opportunities on new/existing clients
  
• Contribute to the development of your own and team's technical acumen
  
• Train, coach, and supervise staff
  
• Develop strategies to solve complex technical challenges
  
• Keep up to date with local and national business and economic issues
  
• Continue to develop internal relationships and your PwC brand
  

The role
This is a consulting role with an equal emphasis on technical delivery and strong client management. You will be the clients' primary point of contact for the scope, requirements and Salesforce solution; taking overall accountability for individual projects, delivering client solutions using Salesforce and wider technology sets. You will be hands on both in terms of client engagement and technical implementation. You will operate across the project lifecycle from pre-sales & discovery through to development, testing, deployments and training.
Role Responsibilities:

• Development of client solutions:
  
• Owning and Managing engagement deliverables pertaining to all aspects of Salesforce
  
• Technology.
  
• Managing and leading discovery & design workshops to identify client requirements.
  
• Designing and/or Reviewing of Salesforce solutions to meet client requirements.
  
• Owning and managing the estimation of engagements in discovery, pre-build and in-build
  
• phases.
  
• Managing the build of Salesforce solutions using configuration.
  
• Responsibility for the quality and timeliness of all build deliverables.
  
• Ability to perform Customisation of Salesforce using Configuration, Apex and LEX/Aura.
  
• Managing the delivery of Data migration & integration using data transfer/ETL tools.
  
• Overseeing and/or leading End User Training and other user adoption activity.
  
• Work in an agile culture and work in a high performance driven environment
  
• Identify and maintain key client and stakeholder relationships.
  
• Recommend new features and improvements to optimize and increase use of the client's
  
• platform.
  
• Provide technical specifications and help maintain overall documentation for the
  
• business.
  
• Adhere to and promote best practices, and design the guidelines.
  

Commercial:

• Supporting Pre-sales during development of new business with new or existing clients
  
• Producing proposals & working with Salesforce to present proposals
  
• Review of proposals during the pre-sales process to ensure proposal accuracy
  
• Working with the commercial team to ensure a smooth handover in to Delivery processes
  
• Ability to work with engagement leadership to ensure accurate and achievable resourcing
  
• planning
  
• Ability to balance required engagement skills with commercial profitability
  

General

• Maintain certification in selected salesforce products
  
• Maintain and improve internal team skills, processes and ways of working.
  
• Manage, mentor and coach other colleagues.
  
• Participate in the PwC culture, practices and teams.
  

Certifications:

• Salesforce Certified Administrator
  
• Salesforce Certified Platform App Builder
  
• Salesforce Certified Sales Cloud
  
• Salesforce Certified Service Cloud
  
• Salesforce Certified Community Cloud (desirable)
  
• Certified Agile Practitioner (desirable)
  
• Salesforce Accredited Financial Services Cloud (desirable)
  
• Salesforce Certified Business Analyst (optional)
  

Required Skills:

• Proven experience in full cycle software development with demonstrated achievements
  
• and progressive responsibilities.
  
• Advanced experience with Salesforce configurations
  
• Background in CRM process design and implementation
  
• Strong presentation and communication skills
  
• Strong aptitude; logical and analytical ability
  
• Optional Skills
  
• Support change control best practices, including management of multiple
  
• code/configuration streams, code/Configuration merging, and promoting changes to
  
• production.
  
• Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth
  
• Management)
  
• Understanding of Enterprise Architecture and Mulesoft.
  
• Experience with integrated packages e.g. AdobeSign,.DocuSign, CTI, Marketing Tools