Scheduling Team Leader

SF Recruitment are working with a fantastic business based in Sheffield who are looking for an experienced Scheduling Team Leader to join their team on a temporary ongoing basis.
Your responsibility will be to look after a team of Schedulers who will act as the key point of contact for engineers, ensuring work is efficiently and effectively planned and co-ordinated.
In addition, you will manage reactive and planned fabric, mechanical and electrical works within a designated geographical area. The Team Leader will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum. The Team Leader will demonstrate a high level of competency, efficiency and experience and will oversee complex tasks such as new customer mobilisations and onboarding new engineers.
Duties will include:

• Understand client service level agreements including budgets and rates.
• Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum.
• Liaise with client sites and record access arrangements. Escalate access issues or problems.
• Plan & administrate joint visits with other specialist contractors.
• Administer site and parking permits.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Co-ordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients' invoice can be processed efficiently.
• Escalate work-in-progress/engineer issues to Managers when required.
• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements).
• Provide work-in-progress updates to internal and external customers
• Undertake basic HR responsibilities (e.g appraisals, return-to-work, 1:2:1's, team meetings, investigations).

Skills required:

• Reliability - responsible and dependable.
• Independence - able to manage own workload with minimum supervision.
• Good time management skills with the ability to prioritise effectively
• Attention to detail - job requires being accurate in interpreting and communicating commercial details.
• Accurate data input requirements on internal and external works management systems.
• Commitment to serving the customer at the highest level.
• Solutions orientated.
• Team Leader - Demonstrate leadership qualities

If you have the relevant experience and feel you have the perfect skillset for this, then we encourage you to apply!