Scheme Manager

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role

We have a permanent, full-time opportunity for an Extra Care Scheme Manager to join us at our Bristol Scheme, working 35 hours per week - Monday to Friday. This role provides an intensive housing management service to residents living in our Extra Care scheme. You will deliver high-quality housing support to our residents to enhance quality of life, whilst maintaining independence and privacy.

The successful individual will be responsible for managing the scheme, including the Health & Safety of the buildings and looking after our customers. You will oversee all tenancy and leasehold matters and work collaboratively with the relevant teams.

You will work in partnership with Social Services and third parties and our on-site Care Team to ensure the needs of our customers are met.

Skills/Experience

Essential:

• Demonstrates a sensitive and supportive approach to vulnerable people, always maintaining their dignity and self-respect.
• Experience in managing a service providing care and support to older people and the promotion and improvement of service delivery working closely and in consultation with residents.
• Experience in managing budgets and a good understanding of commercial data.
• Knowledge of welfare benefits and experience in dealing with harassment and nuisance.
• Ability to work on own initiative and make decisions, but within existing system.
• Good IT skills and the ability to write report with excellent communication skills.
• Understanding of current issues in the provision of social housing and care for the elderly and the ageing process, has empathy with elderly people and can assist customers within the confines of manual handling techniques.
• Experience in management, motivating/leading staff.

Desirable:

• Housing management experience
• Experience in managing specialist rented housing
• Experience in basic maintenance and related matters

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDCARE

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.