Sda Business Support Assistant

The Scottish Fire and Rescue Service would like to invite applications for the post of SDA Business Support Assistantbased at Blackness Road Fire Station and Offices, Blackness Road, Dundee.  This is a part-time temporary opportunity, working 19 hours a week until 31 March 2025,however applications from individuals seeking to work on a flexible working basis would be considered. 

Overview of role: 

The successful candidate will be required to work flexibly in a key Business Support role to provide a high quality, flexible and sustainable Business Support to meet the needs of the SDA Local Senior Officers (LSOs) and Service Delivery Area (SDA) personnel.  

Utilising key technical business systems affecting personnel payments, travel arrangements and payments, organisational payments, RDS availability and payments, operational cover and customer service levels (iTRENT, Technology One, CTM Travel System, Gartan/Rappel, VOIP/Jabber/ARC, Active Directory Manager, Shared Mailboxes, Sharepoint/Teams, Azure Groups for Sharepoint permissions, MS Office) they will work within LSO Headquarters and across satellite sites to meet defined standards, work timescales and stakeholder requirements. Providing flexible Business Support and responding to dynamic changes from emerging risks. Full training on bespoke systems will be provided. 

A high level of accuracy is required for recording sickness absence management, special leave and trade union leave in order to ensure accurate payments and statistical recording. Similarly, accuracy is required for recording accurate RDS personnel updates linked to RDS operational availability planning and payroll.  

Due to the nature of this role a high level of confidentiality and understanding of GDPR regulations is required in dealing with personal and sensitive data and ensuring appropriate recording, handling and storing of information in line with Information Security and Records Management regulations.   

Experience/Criteria: 

Previous experience of working within a busy office environment is essential. As well as a good working knowledge of IT packages, in particular Microsoft Office, Sharesite and Outlook you should have experience of working with multiple system interfaces. You should also have experience of taking minutes/notes of meetings. 

Applicants will require to be able to work on their own initiative in a time limited and pressurised environment and be able to communicate clearly and confidently. You will need to be self-motivated and have excellent organisational, communication and problem-solving skills coupled with a flexible approach and be able to generate positive working relationships to achieve an end result. Applicants should also have a HNC Admin or relevant office experience. 

Full details of the role and our recruitment process can be found in the attached information pack.  

Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with the SFRS performance appraisal arrangements.  A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated. 

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.  

If you would like to apply in a different format, please email People Services at SFRS.PODVacancies@firescotland.gov.uk. 

Please note, a fully completed application form must be submitted as SFRS do not accept CVs in support of applications for employment.