Seats Specialist Technical Analyst

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location. City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries. In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university. The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.” Background The Student Systems team is part of Information Technology. The team provides support for SEAtS and other student records systems such as SITS/ e:Vision. The successful candidate will join at an exciting time of change; will work as part of a great team; will have an opportunity to make a positive contribution to City and the student experience; and to learn new tools whilst gaining valuable experience of this rewarding sector. Responsibilities You will assume full responsibility for the management and troubleshooting of the SEAts attendance monitoring system. This will require management of SEAtS device configuration items and inventory and troubleshooting and replacing faulty devices. You will create and maintain documentation of the existing configuration of the SEAtS system and business process workflows within the system; ensuring these workflows are continuously updated and aligned with the evolving needs of the University. You will act as the primary relationship manager for business stakeholders. This will demand strong communications and relationship management as well as effective stakeholder and supplier management skills. Person Specification You will have experience of leading workstreams. You will have great resource management and delegation skills and be a strong communicator demonstrating an ability to influence stakeholders. You will have experience of working in Higher Education and extensive knowledge of of working with and supporting SEAtS and their hardware. You will have excellent analytical and problem-solving skills, and also be able to work independently and as a member of a team. Additional Information City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Closing date for applications: 1st May 2024 at 11:59pm. Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work. City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants. The University of business, practice and the professions.