Section Manager, Customer Delivery Operation

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Role Title: Section Manager, Customer Delivery Operation

Position: Permanent Partner 

Hours of Work: Full Time, 37.5 Hours, working Monday to Friday.Working 1 Saturday every four weeks with a mixture of early and late shifts. 

This role will attract a potential shift premium of 15% of the base rate, this could be an additional earning of £4,500, Annually.

Salary: £29,900.00 - 44,800.00, Annual

About the role

Our Section Manager will oversee a team of Partners reporting directly to a site manager. This is a great opportunity moving into the 2-Person Home Delivery Network. You will demonstrate flexibility in working hours will be required in order to fulfil the customer proposition.

This role has the head of branch, out of hours and key holder responsibility so you will be accountable for the business continuity procedure for the site during these times. You will be required to be cross functional across all operational areas within the replace with Customer Delivery Hub including Warehouse and Administration Support and will be expected to act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Our Section Manager will be responsible for:

• Ensuring operation adhere to all rules and regulations regarding legal compliance

• Delivering all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics

• Prioritising workload in line with service level agreements to enable lead-times to be met for both internal and external customers

• Planning operational resource (daily/weekly) with Partners and agency

• Developing and maintaining relationships with operational teams to ensure communication channels remain effective

• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team

• Supporting Driver requirements such as fuel cards and vehicle keys

• Ensuring daily communication with Transport, Administration, Warehouse Team

• Conducting day to day running of the Transport office e.g. schedules, conference calls

Essential skills you’ll need

• Previous Management Experience

Desirable skills you may have

• C1 Driving Licence

• Knowledge of transport operations & legal compliance

• Home delivery experience

Benefits of the Partnership and the role

• 💚You will enjoy 25% discount at John Lewis and 20% in Waitrose 

• 💚The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

• 💚Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

• 💚Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

• 💚Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

• 💚 Free on site Parking 

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

Next Steps 

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage face to face interview at Innova Park.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

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Pay:

£29,900.00 - £44,800.00 Annual
Scheduled Weekly hours:

37.5
Worker Type:

Permanent Partner
Job Level:

Partnership Level 8
Hours of Work:

Full time, 37.5 Hours per a week

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.