Address
Form of work
SalarySector Manager
Location: Portsmouth
Hours of work: 42
Contract Type: Permanent
Join our client as Sector Manager where you will assume direct line management responsibility for front-line staff, playing a pivotal role in supporting the KAN business across all aspects of self-delivered activities within the aligned UK sector.
Your primary objective will be to ensure the effective delivery of services, collaborating closely with both direct and indirect account teams to achieve operational excellence and exceed client expectations.
Job Description
In this multifaceted role, you will oversee the day-to-day Mobile Area Supervisor activities, providing guidance, support, and leadership to ensure optimal performance and adherence to established standards and protocols.
Your role will involve strategic planning, resource allocation, and continuous improvement initiatives aimed at enhancing service quality and operational efficiency.
Additionally, as a key liaison between the Key Account Network business and client stakeholders, you will actively engage with account teams to understand client requirements, address concerns, and foster strong relationships built on trust and transparency.
By leveraging your industry expertise and leadership skills, you will drive collaboration and alignment across teams to deliver tailored solutions that meet the unique needs of each client within the sector.
Your commitment to excellence, coupled with your ability to inspire and motivate teams, will be instrumental in driving success and achieving key performance objectives.
If you are ready to take on this leadership role and make a positive impact on service delivery and client satisfaction, we encourage you to join our client as the Sector Manager.
Key Responsibilities
- Supports account management teams to ensure best in class delivery and performance across KAN accounts
- Works in collaboration with the OSC job management team to ensure performance is in-line with all contractual SLA/KPI requirements
- Actively encourages a customer based focus within their aligned staff team
- Familiar with contractual service delivery and specification and delivers quality by following standardised processes
- Meets agreed deadlines and quality specifications and provides timely feedback to internal stakeholders
- Recruitment of staff in the following categories; Technicians, Technical Team Leaders, Cleaning Mobile Area Supervisors (MAS) and Mobile Cleaners
- Responsible for Health and Safety of all front-line staff, including incident/accident management, Toolbox talks and Near Hit program
- Support staff timesheet process; including T&A, P2P, ITS and Maximo dependencies
Professional and Personal Competencies/Qualifications
- Experience in comparable management roles
- Ability to communicate with and support front-line colleagues effectively
- Ability to manage client expectations and deliver customer-focused solutions
- Excellent communication and problem solving skills, outstanding customer service with remote business groups
- Must be flexible, adaptable and proactive
- Ability to effectively manage priorities and projects
- Able to build relationships in a professional manner with internal stakeholders
