Secure Content Associate Director

End Date
Tuesday 12 March 2024
Salary Range
£61,641 - £68,490
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Secure Content Associate Director
SALARY: The salary banding for this role is £62,874 - £69,860
LOCATION: Bristol
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Lloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. We're embracing creative, agile and simpler ways of working, to make a difference to the constantly evolving needs of colleagues, customers and our business.
Our Business and Commercial Banking (BCB) division have business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we've pledged to help the UK economy recover by helping British businesses. Within BCB is our Channels business, which has been built to design and deliver great end to end experiences for our clients across Digital, Telephony and marketing Channels.
You’ll be part of a team that is shaping Business and Commercial’s online banking experience, uplifting mobile app and online banking content; including product information/tools, thematic content and help and support information, leading on the content change roadmap, shaping content change and A/B tests, and delivering content upgrades to help achieve business objectives.
You’ll be accountable for delivering and managing the backlog and roadmap of content changes across the business mobile app and online banking (secure sites). You’ll own funding line and budgets for Secure Content change. Work closely with customers to shape secure roadmap.
You’ll contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance. Whilst using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations.
Why Lloyds Banking Group
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you’d like reasonable adjustments to be made to the recruitment process, just let us know.
What you’ll need

• Accountable for delivering and managing the backlog and roadmap of content changes across the business mobile app and online banking (secure sites)
• Own funding line and budgets for Secure Content change
• Work closely with collaborators to shape secure roadmap
• Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance
• Use Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.