Security Operations Manager

Security Operations Manager

Contract: Banking

Location: Remote with some travel to site in East Lothian

Hours of work: 45

Contract Type: Permanent

We are hiring an experienced Security Operations Manager to lead and elevate our security standards across our client estate.

Job Description

In this role, you'll be instrumental in managing a diverse team, including Duty/Site managers, Supervisors, and Static Guards, ensuring operational effectiveness and maintaining top-tier security protocols.

As the first point of contact for service management, you'll contribute directly to the safety and well-being of our community. If you're passionate about creating a secure environment and have a proven track record in Security Operations, we invite you to join us in this impactful role.

Key Responsibilities

• Day to day operational management of Security Services including out of hours visits/audits
• Ownership of schedules and deployment of cover officers including third party supplier Officers
• Plan and allocate work to ensure effective use of resources including staff and equipment.
• Compilation and management of rosters/schedules via SOC Team (and WFM/iTime) systems
• Complete all security audits (QIRs/Site Audits) via ServiceTrac to agreed schedule/s and follow through on actions, ensuring timely reporting to senior management as required.
• Ensure that standards are consistently achieved and maintained and improved where there is opportunity.
• Ensure Operations Performance security methods are actioned where required and processes are maintained.
• Maintain and review all relevant health and safety documentation in line with legislation and ISS compliance requirements

Professional and Personal Competencies/Qualifications

• 3 years + previous experience of managing security contract sites, soft services or similar at cluster or area level
• SIA Licence
• Previous experience of managing people
• Knowledge of Security Guarding operations to BS:7499 standard
• Experience of working to budgets
• Excellent written and verbal communication skills
• Excellent interpersonal skills that will allow you to influence and negotiate with clients