Self-Pay Associate

Job Title: Self Pay Associate
Location: Prestatyn, North Wales
Salary: £22,406 + Up to £250 bonus per month (post probation)

Shifts: Full Time (37.5 hours), Monday-Friday, 9AM-5PM

Permanent

We are looking for a Self Pay Associate to join our Revenue Assurance team based in Prestatyn. Reporting to Self Pay Team Leader, the candidate will assist the group wide management of recording, resolution and payment of accounts that remain unpaid following treatment by the payor or accounts in a credit status. The role will involve frequent interaction with facility staff and Senior Management, Clinical Teams and , internal and external teams to assist in the resolution of the accounts.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Contact Centre team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.

Don’t just take our word for it this what one of your potential new colleagues says…

“I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life.”

What you’ll do:

• Contacts & resolves underpaid claims relating to bulk issues identified with specific self-funding patients

• Performs appropriate follow up with Payer and gains commitment for payment.

• Identifies and communicates contract related issues to Contracts leadership as appropriate.

• Collaboratively works with 3rd party debt collection agency for self pay invoices

• Reviews self pay invoices that are on hold status due to queries/complaints

What you’ll bring:

• Very strong interpersonal skills and demonstrated ability to build relationships and partner at the senior Managership level

• Team player and ability to build effective working relationships

• Working collaboratively (rather than competitively) with others to achieve a common goal.

• Experience of presenting financial information to non-finance professionals

• Ability to demonstrate high level of enthusiasm and a proactive attitude.

• Demonstrated analytical skills and excellent computer/systems skills with demonstrated spreadsheet and database expertise

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Self Pay Associate you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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