Senior Account Manager

Senior Account Manager – Rotherham - £27,000 - £31,000
Chase & Holland are excited to be with an innovative business who are currently going through a strong period of growth and are looking to recruit a Senior Account Manager to join their friendly customer services team. Reporting to the Customer Services Manager you will be the first point of contact for customers taking ownership, ensuring a consistent and efficient end to end service for customers. You will be supporting the Account Director to build and maintain relationships.
This is a great opportunity and will suit someone who has excellent Account Management experience along with a positive, proactive approach.
In Return You’ll Receive:

• Genuine development opportunities
• Life Assurance 4 x salary
• Opportunity to work with a leading organisation offering a positive working culture
• Pension

Responsibilities of the Senior Account Manager:

• Ensure exemplary customer service is delivered at all times across the wider customer service team
• Ensure scheduled reports and tasks are completed in full and on time for your team
• Work with other Senior Account Managers to support all members of the team and delegate
• tasks according to skills within the team
• Point of escalation for customer complaints
• Support team to deliver resolutions for ongoing service issues
• Support and organise team workload to ensure even task distribution and that all customers receive the best possible service
• Work with internal departments to formalise better ways of working to reduce process and increase value to customers
• Formalise and document best practice for processes across your team
• Co-ordinate internal departments and external suppliers to deliver projects on time and to customers’ expectations
• Provide support and training for new and existing team members
• Provide timely updates to customers and internal stakeholders on ongoing projects
• Contribute to resource planning for any absence across the team and to support project work
• Provide monthly reporting to Commercial Manager on individual and team KPIs
• Work as part of the wider customer services team to ensure all customers receive the best possible customer experience
• Work as part of the customer Account Management team supporting the Account Director on client meetings and projects when necessary
• Build strong working relationships with customers, suppliers and internal teams
• First point of contact for customers facing technical issues with online ordering platform

Required Skills & Experience:

• High standards of verbal and written Mathematics and English
• Good working knowledge of Microsoft Office
• Strong Account Management or Customer Service background
• Excellent attention to detail
• Must be highly organised and able to prioritise

If you are interested in finding out about this exciting Senior Account Manager opportunity, click ‘apply now'.
Chase and Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Finance, Supply Chain, HR and IT recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire marketplaces.