Senior Account Manager

The Opportunity:
Nigel Wright Group is delighted to be leading the search for an Senior Account Manager to join a fast growing SaaS business.  This is a fantastic solution-based, retention and upsell focused opportunity that would suit a proactive, dynamic individual who is keen to act as a trusted advisor and brand ambassador. This role will involve meeting clients in person with travel mainly in the South/South East of England. 
Role Profile:
•    Achieve commercial targets for both renewals and upselling opportunities
•    Provide a first-class customer experience at all times to a portfolio of customers
•    Meet with high worth clients on regular basis
•    Provide expert advice in the company products and services and be a trusted advisor for customers
•    Ensure a positive and professional image is projected so effective customer relationships are built and maintained
•    Effective reporting and forecasting on the status of the accounts
•    Secure appointments and undertake quarterly customer reviews
•    Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner
•    To ensure the CRM (Salesforce) is kept up to date detailing all customer contact and business secured and with prospects and customers
•    Invest time in keeping up to date with the company products and services as they develop
•    Invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships
•    To build and maintain good working relationships with key colleagues
Person Specification:
•    A results driven individual with experience of managing a portfolio of accounts
•    Experience managing enterprise accounts would be advantageous
•    An understanding of construction/building products manufacturing would be highly beneficial 
•    A track record of achieving and exceeding financial targets – namely customer retention and upsell
•    Demonstrable experience in a sales/target driven environment.
•    A strong customer focussed approach with a positive, can do attitude
•    B2B Sales/account management experience