Senior Administration Manager

Company description

Bump to Beyond is a women's health physiotherapy and wellness clinic that helps empower women to look after their health and well-being in their journey from Pregnancy to Menopause.

Our mission

Our mission is to prepare, repair and restore women in their Bump to Beyond journey by empowering them with the knowledge and ability to transform their lives. We enable women to prioritise their health and well-being by offering a range of accessible, supportive, and expert-led services.

Job description

We are looking for a highly enthusiastic individual to come and join our team as the

Senior Administrator Manager

in our women's health and wellness clinic in Sale, Greater Manchester. We are looking for an individual who is self-motivated and approachable, who has highly efficient administration, and office skills, and has the necessary qualities to run the front-of-house functions.

This role will play a key function in the day-to-day running of the business and as such will require excellent communication skills. You will be expected to have great ICT skills and a good knowledge of Microsoft applications with the ability to update and/or implement new business protocols in line with service requirements.

Your role will be to supervise and coordinate full administrative and clerical support for the clinic, Director, and team, including organising any team training, meetings, and minute-taking. You will need to facilitate good team working amongst the team including providing support after difficult contacts with clients as required. You will manage the day-to-day running of the services, making sure the clinic hits targets and goals. You will be trained to effectively and efficiently use Acuity and develop and implement local systems required for the collection and management of information and reports as required.

You will be the lead contact and manage the reception environment and coordinate and supervise the workload of the team. You will effectively plan for the provision of cover during absence to ensure a high-quality and efficient support service is provided to service users. You will monitor the generic e-mail box for the service. You will organise and monitor the booking of rooms and PelviPower chair. You will be responsible for planning inductions and training of new staff as required. You will have the overall responsibility for ensuring appropriate procedures and protocols are followed in the reception/admin office and review and update local procedures as required.

Your role is to undertake telephone and direct reception services including dealing with enquiries and taking accurate messages. To process GP letters and records for the team according to their criteria/needs. Process and organise incoming and outgoing mail. To organise and maintain files and systems for all documents and correspondence of the clinic, covering administration, planning, professional, staff and other matters. To ensure all telephone and personal enquiries to the clinic are dealt with in a courteous, informative, and helpful manner by the team to promote and enhance the image of the clinic. To provide high-quality, effective, and efficient administrative support to the Director. To have due regard for confidentiality of all documentation and areas of work. To develop and manage information systems for the Clinic. To be responsible for day-to-day stock, the building and equipment maintenance issues that may arise. To be responsible for the collection and provision of statistical information required by the Director. To manage accurate recording and administration of Annual Leave and Sickness absences for all staff within the clinic.

To be responsible for the ordering of clinic supplies within the authorisation of the budget for purchasing all materials required by the clinic as agreed by the Director. To delegate these responsibilities as required. To ensure an up-to-date supply of clinic leaflets are available as required. To ensure administrative systems and staff work within the parameters of and adhere to legislative requirements of GDPR, Information Governance, records policy, and patient confidentiality. To be responsible for the safe and correct use of all equipment by all members of the Service. Develop and maintain communication with people/staff on complex matters or situations. Ensure communication methods are effective across the team.

Our Vision

Our vision is to remain Greater Manchester's leading Women's Health Physiotherapy & Wellness Clinic. We are extremely proud of our outstanding client feedback, local reputation and being the most known women's health physiotherapy and wellness clinic in Greater Manchester that provides high-quality obstetrics and gynaecology services to clients in the Northwest.

Our Values

Our Senior Administration manager does not need to be simply great; they need to be outstanding. They must fit in with our company values:

• Committed
• Positivity
• Passion
• Strive to make a difference.
• Deliver excellence as standard
• Trust

Interview process

• 1st Stage Colour test and zoom interview.
• 2nd stage- formal interview in person
• 3rd Stage - Strength finder testing

Salary and hours

• £12.86- £14.11 an hour based on experience.
• 37.5 hours a week for 1 x Full time or can be job share for 2 x Part-time.
• Business hours are 8 am-8 pm Monday- Saturday and candidates must be flexible to work within these hours if the business so requires. Core business hours are 8-4 pm Monday to Friday these will need to be covered as the priority.

Closing date

When the required number of suitable applicants is received, please apply ASAP to avoid disappointment.

Contact- Deborah Schofield, Director