We ensure you 're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury 's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Your key responsibilities are drawn from our values:
- Liaise with clients regularly on event day, advise where necessary, using initiative to deal with any technical difficulties, providing replacements/alternatives if necessary to ensure the highest level of customer care is always adhered to
- To be polite, professional, and friendly at all times with customers, clients and colleagues
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To maximise all sales opportunities through selling techniques
- To adhere to cash handling procedures, where applicable
- To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.
- To actively gain customer feedback, passing information gained onto your line manager.
- Handle and respond to any customer complaints and approach your line manager for support
- Ensure all promotions are necessary with Sales Team or on own, advising on equipment and upselling at every opportunity.
- Provide quotes for AV equipment to clients ensuring agreed uplift in margins are included.
- Liaise with the General Manager on the maintenance, service and hire of all AV/technical equipment.
- With the General Manager devise a maintenance plan and carry out accordingly, within own training and capabilities.
- Liaise with contractors, maintain, renew equipment contracts according to requirements and budget.
- Negotiating with suppliers for best prices and ordering products
- 2 -3 years’ experience in a similar role in a similar environment
- Demonstrative knowledge of audio, visual and lighting equipment
- Event day technical support to clients
- Demonstrative knowledge of equipment capability, recognising when to bring in a third partner to support.
- Developing commercial relationship with third party
- Possess upselling techniques to clients.
- Beginning of day / End of day equipment maintenance and checks.
- Strong influencing and people development skills
- Tactical and strategic planning plus delivery skills and experiences
- A self-starter.
- Able to build partnership relationships quickly with colleagues and clients
- Able to drive change with effective project and stakeholder management skills
- Excellent written and verbal communication skills
- Proactive, pragmatic, and commercial approach
- Good understanding of live event production
- Diploma or Degree in Audio-Visual Technology or related discipline
- Deep technical understanding of digital and analogue audio and video signal processing standards and protocols
- Ability to manage multiple complex events simultaneously.
- IP, digital and analogue telecommunication knowledge
- Live video production experience in, Floor Management, Director, Cameraman, Sound & Light engineer
- Minimum 2-3 year industry experience in fields relating to live event production and AV Tech
- High command of written and spoken English
- Experience at supporting events to a high standard.
- Physically fit for lifting, climbing ladders, etc
- interested in keeping up to date with technology.
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury 's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families