Senior Business Analyst

Short summary The Information Technology Office (ITO) within the Francis Crick Institute is responsible for the implementation and operation of all IT functions which manage the running of the institute and enablement of science, along with the publication and library services provided to scientists. Within ITO, the Service Design, Business Analysis and Projects team sits at the centre of Crick people, process and technology to ensure IT is deployed in the best way to deliver science outcomes, in line with Crick strategy. The role will be a leading driver in cross-institute collaboration, building relationships with stakeholders to deliver technology-led solutions across the Crick. You should be comfortable in asking the right questions, and where appropriate, able to challenge and influence the individual, team or organisation in order to identify their true needs. This is key to the success of the role. As a team we strive to scope and design the right solution by gaining a deep understanding of the user, their ways of working and how they engage with technology. Key Responsibilities Build relationships with key stakeholders up to director and lab leader level, across science and operations to gain a deep understanding of user journeys Lead the discovery process through design analysis workshops with stakeholders to identify and quantify problems, elicit requirements, map and re-design business processes Manage stakeholder expectations through effective communication, negotiation, and conflict resolution. Identify and critically evaluate IT and business systems and their impact in delivering organisational need Create meaningful, visual service design and business analysis documentation Use best practices to recommend solutions for improving systems, processes or ways of working Contribute to design, build and deployment of technical solutions About us The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases. An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London. The Crick was formed in 2015, and in 2016 it moved into a new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under in one building in Europe. The Francis Crick Institute will be world-class with a strong national role. Its distinctive vision for excellence includes commitments to collaboration; developing emerging talent and exporting it the rest of the UK; public engagement; and helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy. If you are interested in applying for this role, please apply via the ‘Apply’ button above. All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.