Senior Business Support Officer

Senior Business Support Officer
Lewisham - Hyrbid
I am recruiting for a local authority who is looking for someone to join the Safer Communities Team which plays a key role in preventing, reducing, and responding to risk taking behaviour and crime, and the impact of related harm in relation to vulnerable individuals and communities.
Responsibilities
Support, guide and mentor Business Support Officers on all aspects of the work.
Manage both routine and more complex enquiries from customers via telephone, face-to face, web or email in a sensitive, courteous and professional manner, resolving the majority of issues and only referring on to a team leader when necessary.
Provide basic information on individual services, processes or legislation/procedures and signpost to other sources of information (including relevant officer or service)
Organise and support the delivery of events and training courses (including booking venues or catering and arranging travel/accommodation)
Organise staff visits, meetings and case conferences (including preparing papers and inviting attendees)
Undertake a range of ICT requests, including arranging log-ons, training new staff, setting up user accounts, maintaining telephone and email lists, ordering hardware, updating web information and ensure up-to-date awareness and skills to perform these tasks.
Receive, log and process applications, referrals or contacts, ensuring that the correct information is obtained and recorded in relevant systems.
Maintain and update customer information on systems and databases (including setting up cases)