Senior Colleague Engagement Manager – Communications. (12 Month Fixed Term Contract)

As a communication professional, you’ll be the leader who develops and executes colleague communications and engagements to help increase employee sentiment and secure a cultural shift.

You’ll lead internal engagement campaigns, write and deliver strategic communications across a variety of channels, and work effectively across Functions to advise and influence key stakeholders to ensure optimal outcomes are achieved in line with Nationwide’s Blueprint. You’ll lead a small team to develop and deliver engaging communication strategies. You will be part of our Colleague Engagement team and work alongside, strategy and insights, digital production, and event professionals.

This role is within the Customer Brand and Engagement Function, which is responsible for building and maintaining Nationwide’s brand and reputation both for customers and colleagues.

This is a 12-month Secondment (internal) / 12-month Fixed Term Contract (external) within the Colleague Engagement team who strive to increase all-employee engagement, drive advocacy, and build commitment to Nationwide’s purpose, strategy, and underpinning priorities. They proactively inform colleagues; ensure they’re connected to the needs of customers and act as ambassadors of Nationwide’s unique position as a mutual.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll lead a team of communication experts, fostering a culture of collaboration, growth, and development.   

You’ll be an exceptional writer, focussed on storytelling and delivering consistent and impactful messages that drive Colleague Engagement and advocacy.

You’ll lead and deliver key internal Colleague Engagement communications and campaigns that focus on a commercial or customer centric lens, linked to Nationwide’s Blueprint.

You’ll lead and implement an internal channel strategy, aligned to Nationwide’s strategic objectives, that articulates the appropriate approach to engage colleagues with key communications and campaigns.

You’ll use insight to continuously enhance the colleague experience across our core channels, such as the intranet and all employee email communications. You’ll monitor and address feedback to continuously improve colleague sentiment.  

About you

• Strong experience in developing and implementing colleague communication strategies and campaigns to drive engagement and cultural change.
• Strong experience in creating and tailoring impactful, and insight led communications that align with Nationwide’s strategic objectives and internal tone of voice.
• Strong track record of working collaboratively across Functions, demonstrating the ability to engage and influence key stakeholders up to Board level.
• Excellent communication skills, with the ability to present information in spoken, written or visual form to a variety of audiences.
• Strong track record of leading and implementing a strategic channel strategy to communicate a consistent narrative across all points of the colleague journey.
• A brilliant writer with the ability to story tell.
• A trusted and passionate team player who is dedicated to driving brilliant outcomes for colleagues.

Our Customer first behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Status car allowance
• Individual healthcare cover

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

 As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

 When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

Please note that should you be successful in securing this role the job title on our internal systems will be Culture Change and Engagement Lead.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

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