Address
Form of workReference number: JR234836
Location: London Bridge
Working pattern: Full-Time
Contract Type: Permanent
Number of roles: 1
Salary: £28,000 - £30,000 Per annum + Benefits
We are looking for a Senior College Services Advisor (HR and Finance) to join our team.
As a Senior College Services Advisor this role will sit within the Compliance, HR, and Finance team, and lead or support across the whole range of responsibilities below:
Provide excellent customer service in a student facing environment.
Processing the hiring and onboarding of college staff.
Administrative tasks within our HR system (Workday) such as job requisitions, job changes, etc.
Handling compliance matters related to staff hiring such as right to work checks, DBS, etc.
First point of contact for HR staff queries.
Processing student refunds.
Chasing and monitoring student debtors.
First point of contact for student queries regarding tuition fees.
Maintain accurate information on the student management system.
Provide administrative support across the team’s functions and oversee the administration of the wider team in agreed areas.
Assist compliance with regulatory frameworks.
Have a flexible approach to work, for example some out of hour’s work may be required during busy periods.
This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
Ability and willingness to deliver excellent customer service skills.
High level of verbal and written communication skills.
Strong interest in working in education and in particular with international students.
Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).
Excellent organisational skills and the ability to manage time effectively.
Willingness to work flexibly.
Experience of working as part of a team to achieve goals, ideally with some experience of having led activities or teams.
Attention to detail and demonstrable understanding of the importance of confidentiality.
Ability to take initiative.
A strong commitment to Equality, Diversity and Inclusion.
What we do
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role.
Please note that only applications supported by a cover letter will be considered.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
