Senior Consultant

About the role

As a Senior Consultant you'll play a critical role in the delivery of management consulting engagements (Payroll & WFM) across our three segments - strategic & enterprise, mid-market, and public sector. (Payroll & WFM). You'll work across our portfolio of customers, supporting the growth of the Management Consulting division as a whole. This is a highly external facing role, and although you won't have a team of direct reports you will be part of a virtual team on an engagement-by-engagement basis, delivering the outcomes committed to the customer.

The types of projects you'll deliver could include:

• Strategy development workshops (e.g. payroll strategy and technology strategy).
• Reviewing the internal operations of the client's payroll service, making recommendations for improvements and being part of the team to implement these (e.g. operating model redesign and process redesign).
• Organisation readiness during an implementation (e.g. change management).
• BAU improvements (e.g. business case development for new modules and internal efficiencies).

You'll be extremely credible with customers, have a strong delivery track record, and able to play a key role in energising and motivating a team who has come together for the specific engagement. You'll be comfortable managing customer dissatisfaction swiftly and effectively without creating unnecessary commercial exposure for Zellis, working collaboratively with teams across the business.
You'll also bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders, acting as the voice of the customer with a 'can do’ attitude to ensure we exceed customer expectations and become their trusted partner.

In this role your key responsibilities include:

• Supporting market-facing involvement with clients; specifically, to participate in selling and closing engagement bids and initiatives in services.
• Supporting the identification and pulling together of the right project team with the right mix of skills for each engagement, and project managing simple projects without the need for a project manager.
• Owning specific elements of the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement, and delivering in line with target margins.
• Leading on post-project reviews and implementing lessons learnt in other engagements, as well as sharing these learnings with others.
• Readily embracing new product features and taking the opportunity this presents to deliver consulting services to customers.

Skills & experience

• Exceptional communication and interpersonal skills, with the ability to develop robust and enduring relationships with stakeholders and colleagues.
• Outstanding interview, investigation, assessment, and presentation skills.
• Strong delivery track record for Payroll & WFM consulting engagements.
• Capable of conveying complex concepts in simple terms and of tailoring your presentation delivery style to suit the audience.
• An action oriented and collaborative team player by nature.
• Strong customer focus with a continuous improvement mindset.
• Sets extremely high standards for self and team, comfortable working as a strategist as well as a strong operator.
• Works effectively at all levels with the gravitas, charisma and knowledge to be credible both internally and with external customers.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary, plus cash car allowance.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.