Senior Customer Analyst

SENIOR CUSTOMER ANALYST

£35,000 - 45,000

PETERBOROUGH

An opportunity to take on a senior data led role in a rapidly growing team within a growing retailer in the UK.

THE COMPANY

A UK and global retailer within fashion going through a HUGE digital transformation and growing within data. This role allows you to access the latest tools, training and development but also be part of and impact the vast growth within the organisation!

THE ROLE

As the Senior Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have to:

• Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention
• Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
• Provide insights to senior stakeholders across the business on who the customers are and how you can engage them
• Help to build an innovative culture promoting new analytical techniques, new tools and a test and learn culture

YOUR SKILLS

The successful candidate will have the following skills and experience:

• An expert in SQL (Python/R would be desirable)
• Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty
• Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon

THE BENEFITS

£35,000 - 45,000 annual salary, competitive benefits and flexible working.

HOW TO APPLY

Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.