Senior Customer Operations Executive

Ref: 14693

Role: Senior Customer Operations Executive

Location: Bristol

Salary: £28K - £35k + bonus + excellent benefits

Summary:

We are looking for a driven and enthusiastic Senior Customer Operations Executive with experience working within the Energy Industry. As a Senior Customer Operations Executive, you will be the team lead for the energy procurement business by providing operations and sales support to the company. You will have the opportunity to join a growing, close-knit and supportive team and you will benefit from a competitive starting salary, a social office and great career progression. Due to recent company growth, an opportunity has arisen for a motivated and ambitious Customer Operations professional to join the team in central Bristol. - If this sounds like you, APPLY NOW!!

Key responsibilities:

·Pricing fixed energy contracts for SME and I&C customers

·Submitting and processing customer contracts

·Management of on-boarding new clients

·Answering calls from clients and suppliers

·Capturing customer information correctly in our purpose-built in-house CRM system

·Co-ordinating new connections and meter installs with relevant stakeholders

·Processing change of tenancies (COTs) with suppliers

·Resolving customer billing queries

·Liasing with the sales team to support revenue growth and retention

·Ad hoc office duties when needed

Skills and experience required:

• At least 1+ year experience in operations or pricing within the energy supply sector/TPI sector (key requirement)
• Candidate must be resilient and work well under pressure (key requirement)
• Excellent verbal and written communication skills - must nurture relationships with suppliers
• Must be diligent and detail oriented - "eye for detail"
• A proactive individual who is prepared to challenge and improve internal processes
• Candidate must be reliable, trustworthy and punctual