Senior Customer Relations Officer

The job itself

There has never been a better time to join East Riding of Yorkshire Council, we offer a blended working approach under our ‘Agile Transformation’. This means less commuting, better working conditions and work life balance. We have moved fast with the technology to allow you to meet the requirements of your role in a different way. You will be provided with IT equipment to allow you to work in an agile way and we also have a flexible working policy that balances the need of the service and the employee.

We are currently looking to recruit to the post of Senior Customer Relations Officer, this post is crucial in our aim to improve practice and therefore the experience of children and families who receive a social care service from us. Predominantly you will be working with families who have complained about an element of provision, investigating their complaints, and finding resolutions. A key aspect of this role is supporting improvement in practice via identifying and supporting lessons learnt.

If you are a qualified social worker, passionate about ensuring families receive the best quality of support during difficult times in their lives we would love to hear from you.